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Dynamic professional with strong customer service expertise, focused on improving customer satisfaction and efficiently resolving issues. Proven ability to prioritize tasks effectively and collaborate within diverse teams to achieve common goals.

Accomplished IT service management professional with extensive expertise in customer service management, critical incident management, incident management and problem management. Demonstrates strong leadership and proficiency in ITSM best practices, including change, problem, and knowledge management. Adapt at utilizing ITIL management principles and proficient in ITSM tools to drive operational excellence. Committed to enhancing organizational efficiency through effective change request management and strategic implementation of ICT solutions.

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. I’m also seeking a challenging position that will utilize my Dedication, Knowledge and Training, coupled with my Education Skills with Students of all ages.

Highly motivated and detail-oriented recent graduate with a 1st class degree in Forensic Science and Criminal Investigation from the University of Central Lancashire. Experienced in providing exceptional customer service both in-person and online, including email correspondence and call center service. I demonstrate strong interpersonal skills and effective communication cultivated through roles as an Assistant Manager at Cafe Bar, Student Ambassador, and PASS Leader. A fast learner with a proactive mindset, thriving in fast-paced work environments, who works well both independently and as part of a team. Seeking an opportunity to apply academic knowledge, customer service experience, and strong work ethic in a rewarding position.

Luisa Nkhensani Mahumane

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