Excel, Word and PowerPoint
Luisa Dos Anjos Antonio
Safety Officer
Postmasburg,NC
Summary
Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Site Safety Manager
Olyn Fontein Mine
05.2023 - Current
- Facilitated open communication channels between employees and management to address concerns related to workplace safety.
- Enhanced site safety by implementing comprehensive safety programs and procedures.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Effectively managed budgets allocated for safety equipment purchases, maximizing resources while maintaining high-quality standards.
- Streamlined reporting processes by introducing automated tracking systems for incident reports, injury logs, and other essential documentation.
- Coordinated regular toolbox talks, reinforcing key safety concepts among employees on a consistent basis.
- Increased overall site security by developing access control systems and closely monitoring visitor activity at all times.
- Ensured compliance with OSHA regulations, conducting regular audits and addressing non-compliance issues promptly.
- Improved employee awareness of safety protocols by creating informative presentations, handouts, and visual aids.
- Implemented innovative risk assessment strategies, significantly reducing the likelihood of accidents occurring on job sites.
- Developed emergency response plans that effectively addressed potential hazards on-site while minimizing downtime during crises.
- Conducted thorough investigations into workplace incidents, identifying root causes and implementing corrective actions.
- Established strong working relationships with local regulatory agencies, ensuring seamless coordination during site inspections and audits.
Site Safety Manager
Glosam Manganese Mine
01.2019 - 02.2023
- Facilitated open communication channels between employees and management to address concerns related to workplace safety.
- Enhanced site safety by implementing comprehensive safety programs and procedures.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Provided ongoing support to supervisors in managing their teams'' adherence to established safety standards and guidelines.
- Streamlined reporting processes by introducing automated tracking systems for incident reports, injury logs, and other essential documentation.
- Established strong working relationships with local regulatory agencies, ensuring seamless coordination during site inspections and audits.
- Coordinated regular toolbox talks, reinforcing key safety concepts among employees on a consistent basis.
- Ensured compliance with OSHA regulations, conducting regular audits and addressing non-compliance issues promptly.
- Improved employee awareness of safety protocols by creating informative presentations, handouts, and visual aids.
- Collaborated with project managers to develop and implement site-specific safety plans for various projects.
- Developed emergency response plans that effectively addressed potential hazards on-site while minimizing downtime during crises.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Defined and developed policies and procedures for consumer reporting and privacy practices.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
Property Consultant
Zelri Properties
02.2015 - 11.2016
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Collaborated with legal teams to ensure compliance with relevant regulations during contract negotiations and transaction closures.
- Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
Sales Coordinator
Cell Smart
06.2011 - 11.2011
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
Customer Service Representative
Standard Bank Of South Africa
09.2007 - 03.2011
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Langberg High School
Olifantshoek, South Africa 04.2001 -
Skills
Traffic Control
Software
Reading, Netball, Hiking
I am an active reader who enjoys knowledgeable books and a partial novel reader
Netball is my utmost sport that I had a privilege to have great achievement when I was in school.
Hiking is one of my passion, It helps me to unwind.
Timeline
Site Safety Manager
Olyn Fontein Mine
05.2023 - Current
Site Safety Manager
Glosam Manganese Mine
01.2019 - 02.2023
Property Consultant
Zelri Properties
02.2015 - 11.2016
Sales Coordinator
Cell Smart
06.2011 - 11.2011
Customer Service Representative
Standard Bank Of South Africa
09.2007 - 03.2011
High School Diploma -
Langberg High School
04.2001 -