Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lufuno Robert Mavhungu

Lufuno Robert Mavhungu

Network Engineer
Johannesburg

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy with a track record of successfully diagnosing, analyzing, and resolving Cisco user assistance issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Utilizing strong interpersonal, time management, and problem-solving skills, to find and keep a full-time position that offers professional challenges.

Overview

23
23
years of professional experience
8
8
years of post-secondary education

Work History

Managed Mobile Network Support

Openserve
Centurion
06.2023 - Current
  • Responsible for operational monitoring and facilitation in support of network and service element integrity to ensure maximum availability and optimal performance.
  • Performed troubleshooting for Cisco, routers, and packet analysis.
  • Configured cisco hardware, devices to set up customer network.
  • Managed, tracked, and coordinated faults resolution and escalation processes.
  • Provide and request progress report to various party until fault is resolved.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Analyzing Network technologies

Network Support MCNO

Openserve
Gauteng
10.2018 - 05.2023
  • Performed troubleshooting for Cisco, routers, switches.
  • Configured cisco hardware, devices, and upgrade software to set up customer network.
  • Managed, tracked, and coordinated faults resolution and escalation processes.
  • Worked well in a team setting, providing support and guidance.
  • Provided network support services for devices such as switches, routers, and other hardware.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Helped streamline repair processes and update procedures for component replacement support action consistency
  • Liaised with stakeholders to keep project goals and deadlines on target.

Technical Officer DAS

Telkom SA
Johannesburg
09.2013 - 09.2018
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Installed Cisco routers, Switches, and maintained network physical links.
  • Diagnosed and troubleshot hardware, software, and network issues

Technical Officer CS

Telkom SA
Johannesburg
01.2006 - 08.2013
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Organized work to meet demanding production goals.
  • Tested components to evaluate performance and identify concerns.
  • Tested network cables, noting issues and completing preventive maintenance.

Cable Maintenance Technician

Telkom SA
Johannesburg
07.2000 - 12.2006
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced repair environment.

Education

Postgraduate Diploma in Information And Technology - IT Management

MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban South Africa
01.2023 - Current

Bachelor of Commerce in Information And Technology - IT Management

MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban, South Africa
01.2020 - 12.2022

CompTIA Network+ (2009 Edition) - Networking Technician

Boston City Campus
Orange Grove. South Africa
01.2012 - 06.2012

CompTIA A+ Essentials (2009 Edition) - Networking Technician

Boston City Campus
Orange Grove, South Africa
06.2011 - 12.2011

National N4 Certificate - Electrical, Electronics Engineering Technologies

Tswane South College
Pretoria West, South Africa
01.1999 - 05.2000

Senior Certificate - Science, Technology, And Society

Silemale Secondary School
Thohoyandou, South Africa
01.1996 - 12.1997

CCNA

Telkom Centre For Learning
Olifansfontein
06.2013 - 07.2013

Skills

Customer support, analytical and coordinating techniques

Fixed wireless networks

Network security systems

VLAN aggregation and IP address structure

Technical infrastructure upgrades

Network architecture understanding

LAN switching technologies

Network Layout, troubleshooting and problem solving

Fault finding and monitoring procedures

Technical infrastructure and technical equipment handling

Responsible for the specification, testing and evaluation of new equipment hardware, software

Implement approved technology strategies

Technology analysis and technology direction plan development

Organizing proof-of-concept installation

Timeline

Managed Mobile Network Support

Openserve
06.2023 - Current

Postgraduate Diploma in Information And Technology - IT Management

MANAGEMENT COLLEGE OF SOUTH AFRICA
01.2023 - Current

Bachelor of Commerce in Information And Technology - IT Management

MANAGEMENT COLLEGE OF SOUTH AFRICA
01.2020 - 12.2022

Network Support MCNO

Openserve
10.2018 - 05.2023

Technical Officer DAS

Telkom SA
09.2013 - 09.2018

CCNA

Telkom Centre For Learning
06.2013 - 07.2013

CompTIA Network+ (2009 Edition) - Networking Technician

Boston City Campus
01.2012 - 06.2012

CompTIA A+ Essentials (2009 Edition) - Networking Technician

Boston City Campus
06.2011 - 12.2011

Technical Officer CS

Telkom SA
01.2006 - 08.2013

Cable Maintenance Technician

Telkom SA
07.2000 - 12.2006

National N4 Certificate - Electrical, Electronics Engineering Technologies

Tswane South College
01.1999 - 05.2000

Senior Certificate - Science, Technology, And Society

Silemale Secondary School
01.1996 - 12.1997

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Lufuno Robert MavhunguNetwork Engineer