Lufuno Robert Mavhungu
Network Engineer
Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy with a track record of successfully diagnosing, analyzing, and resolving Cisco user assistance issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Utilizing strong interpersonal, time management, and problem-solving skills, to find and keep a full-time position that offers professional challenges.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Managed Mobile Network Support
Openserve
Centurion
06.2023 - Current
- Responsible for operational monitoring and facilitation in support of network and service element integrity to ensure maximum availability and optimal performance.
- Performed troubleshooting for Cisco, routers, and packet analysis.
- Configured cisco hardware, devices to set up customer network.
- Managed, tracked, and coordinated faults resolution and escalation processes.
- Provide and request progress report to various party until fault is resolved.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Analyzing Network technologies
Network Support MCNO
Openserve
Gauteng
10.2018 - 05.2023
- Performed troubleshooting for Cisco, routers, switches.
- Configured cisco hardware, devices, and upgrade software to set up customer network.
- Managed, tracked, and coordinated faults resolution and escalation processes.
- Worked well in a team setting, providing support and guidance.
- Provided network support services for devices such as switches, routers, and other hardware.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Helped streamline repair processes and update procedures for component replacement support action consistency
- Liaised with stakeholders to keep project goals and deadlines on target.
Technical Officer DAS
Telkom SA
Johannesburg
09.2013 - 09.2018
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Installed Cisco routers, Switches, and maintained network physical links.
- Diagnosed and troubleshot hardware, software, and network issues
Technical Officer CS
Telkom SA
Johannesburg
01.2006 - 08.2013
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Tested components to evaluate performance and identify concerns.
- Tested network cables, noting issues and completing preventive maintenance.
Cable Maintenance Technician
Telkom SA
Johannesburg
07.2000 - 12.2006
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced repair environment.
Education
Postgraduate Diploma in Information And Technology - IT Management
MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban South Africa 01.2023 - Current
Bachelor of Commerce in Information And Technology - IT Management
MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban, South Africa 01.2020 - 12.2022
CompTIA Network+ (2009 Edition) - Networking Technician
Boston City Campus
Orange Grove. South Africa 01.2012 - 06.2012
CompTIA A+ Essentials (2009 Edition) - Networking Technician
Boston City Campus
Orange Grove, South Africa 06.2011 - 12.2011
National N4 Certificate - Electrical, Electronics Engineering Technologies
Tswane South College
Pretoria West, South Africa 01.1999 - 05.2000
Senior Certificate - Science, Technology, And Society
Silemale Secondary School
Thohoyandou, South Africa 01.1996 - 12.1997
CCNA
Telkom Centre For Learning
Olifansfontein 06.2013 - 07.2013
Skills
Customer support, analytical and coordinating techniques
undefinedTimeline
Managed Mobile Network Support
Openserve
06.2023 - Current
Postgraduate Diploma in Information And Technology - IT Management
MANAGEMENT COLLEGE OF SOUTH AFRICA
01.2023 - Current
Bachelor of Commerce in Information And Technology - IT Management
MANAGEMENT COLLEGE OF SOUTH AFRICA
01.2020 - 12.2022
Network Support MCNO
Openserve
10.2018 - 05.2023
Technical Officer DAS
Telkom SA
09.2013 - 09.2018
CCNA
Telkom Centre For Learning
06.2013 - 07.2013
CompTIA Network+ (2009 Edition) - Networking Technician
Boston City Campus
01.2012 - 06.2012
CompTIA A+ Essentials (2009 Edition) - Networking Technician
Boston City Campus
06.2011 - 12.2011
Technical Officer CS
Telkom SA
01.2006 - 08.2013
Cable Maintenance Technician
Telkom SA
07.2000 - 12.2006
National N4 Certificate - Electrical, Electronics Engineering Technologies
Tswane South College
01.1999 - 05.2000
Senior Certificate - Science, Technology, And Society
Silemale Secondary School
01.1996 - 12.1997
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