Lufuno Emmanuel Mulaudzi

• Software Support: Installing, upgrading, and troubleshooting operating systems.
• Connectivity Management: Troubleshooting basic networking issues, including VPN connections, Wi-Fi, and Ethernet port patches.
• Hardware Maintenance: Installing, configuring, and repairing physical components such as desktops, laptops, printers, monitors, and scanners.
• Installation & Configuration: Setting up new desktops, laptops, and software, and configuring systems for new users.
• Hardware Management: Repaired and replaced hardware components such as hard drives and RAM.
• Incident Resolution: Responding to help desk tickets and using remote tools and visiting desk side to solve technical issues.
• Asset & Documentation: Maintaining detailed records of IT inventory (serial numbers, asset tags) and documenting technical procedures in a knowledge base for future reference.
• Track IT assets and maintain inventory.
• Respond to user tickets and requests promptly.
• Build new workstations and set up user accounts for Agents.
• Provide training on new systems or software.
• Install and update operating systems (Windows) and applications.
• Respond to user tickets and requests promptly.
• Escalate complex issues to higher-level IT staff.

Technical Skills & Expertise

Payment Terminal Installation & Configuration (Speed Points)

• Android-Based Terminals: Expert installation and setup of Absa Ingenico DX8000, Pax A910s, and Newland N950 / N910 PRO series.
• Legacy & Portable Devices: Configuration and troubleshooting of Absa Move 3500, IWL250, and LINK 2500 terminals.
• Network Integration: Configuring GPRS/SIM settings and Wi-Fi connectivity for seamless merchant transactions.

Automated Cash Management (Cash Connect Safes)

• Maintenance & Servicing: Comprehensive maintenance of high-security automated safes, including:Compact Units: 3K Safe, N3K, and N3K MEI (MEI validator servicing).
  High-Capacity Units: 5K Safe, N10K, and L10K Safe models.
  Specialized Hardware: BDA and SBSA-specific vault configurations.
• Operational Support: Clearing note jams, validator calibration, and biometric system maintenance.

ATM Infrastructure & Network Support

• Technical Support: Providing both on-site and remote technical assistance for ATM hardware and software malfunctions.
• Network Deployment: Professional installation of network infrastructure within ATMs, including Routers and external High-Gain Antennas to ensure stable bank-end connectivity.
• Hardware Integration: Managing internal wiring and power configurations for secondary network devices in secured environments.
• Scheduled service calls according to customer location and urgency of need.

Installation and Maintenance:

• Installing and configuring fiber optic cables, connecting them to customer premises, and ensuring proper functioning of the network infrastructure.
• Installation and configuration of Mikrotik routers and other models to meet specific network requirements.
• Mounting and installing wireless access points and electrical equipment for optimal coverage in diverse environments.
• Assisting customers/clients with self-install remotely
• Hardware Mounting: Professionally mounted wireless access points (APs) and ONT/CPE devices, ensuring aesthetic cabling and optimal signal propagation.
• Remote Provisioning: Provided expert remote assistance for customer self-installs, guiding users through router interfaces and physical cable patching via telephonic support.
• Wi-Fi Optimization: Deployed and optimized TP-Link Wi-Fi Extenders and Mesh systems (Deco series) to eliminate dead zones and ensure seamless roaming across large premises.
• Voice: PBX Administration, SIP Trunking, VoIP, IVR Configuration, Yealink/Grandstream hardware.

Troubleshooting:

• Diagnosing and resolving issues with fiber optic connections, including identifying and repairing damaged cables or equipment.

Safety Compliance:

• Adhering to strict safety procedures when working with fiber optic cables, including working at heights or in underground environments.

Customer Interaction:

• Interacting with customers to address concerns and ensure satisfaction with the service.

Collaboration:

• Working with other engineers, technicians, and contractors to ensure project completion and network performance.

• Assisting teachers with lesson preparation, providing support to learners with reading, writing, and numeracy, and offering one-on-one academic support.
• Supported learners needing additional time to complete their tasks, providing individualized attention.
• Assisting with general upkeep and maintenance of school premises, including basic repairs and cleaning
• Helping with classroom organization, managing resources, and supporting the implementation of learning programs.
• Assisting with tasks like marking, data capturing, and recordkeeping.