Lufuno Vele
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Clinical Partner Educator Liason
Guidepost South Africa
04.2023 - 12.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented patient information and care activities in electronic health record.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive patient care plans for optimal outcomes.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Streamlined patient admission processes by accurately collecting medical histories and verifying medical aid information.
Diabetes Care Coordinator
Guidepost South Africa
09.2021 - 03.2023
- Worked with patients that have been diagnosed with type 2 diabetes and assisted them with regards to providing quality care, coordinating healthcare program's and maintaining patient confidentiality.
- Cultivated interpersonal skills by building positive relationships with Doctors,Medical Aids,Pharmaceutical companies and laboratories.
- Handled all medical administration duties and i also communicate with health care providers as well to ensure the best patient results.
- Met with clients and families to provide orientation, evaluation and education on treatments process, procedures and medications..
- Managed care database, constantly entering, updating and verifying new and existing client information in Discovery Medical Aid Health ID.
- Entered data, generated reports, and produced tracking documents.
Sales Supervisor & Sales Administrator
Blue Label Telecoms
02.2020 - 06.2021
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed my General Management and Business administration Learnership.
- Promoted exceptional customer service by doing monthly promotions for Vodacom,Telkom,Cell C and MTN.
- Supervised sales agents successfully, utilizing effective communication and dynamic interpersonal skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively coached team members to reach weekly and monthly sales goals..
Laboratory Technician Intern
Manna Minerals (Pty)Ltd
10.2018 - 01.2020
- Compared laboratory data against specifications to determine if results met requirements.
- Conferred with management and other laboratory staff to develop understanding of product specifications.
- Leveraged personal protective equipment to maintain safety in lab.
- Identified areas of process improvements to increase operational excellence.
- Performed quality control testing on final products to verify conformity to specifications.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards..
- Assisted scientists by collecting and organizing laboratory data.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists.
- Set and oversaw quality assurance guidelines for laboratory work.
- Monitored and documented safety standards to verify compliance.
Education
Chemical Engineering N6 - Chemical Engineering
Johannesburg Institute of Engineering And Tech
Johannesburg2019
High School Diploma -
Mondeor High School
Johannesburg South2015
Skills
- Patient Care
- Administrative and Office Support
- Product Promotion
- Data Management
- Customer Service
- Call Center Operations
- Live chat support
- Customer Data Confidentiality
- Sales expertise
- Objection handling
- Territory Management
- Business Administration
Additional Information
- Guidepost South Africa- Vumani Nelson Sithomo
-0726713091/0637932899
-Vumani.sithomo@guidepost.co.za
- Blue Label Telecoms- Kelebogile Khumalo
-0678761462/0626224199
-Kelebogilek@blts.co.za
- Manna Minerals Pty Ltd-Sabelo Hlongwane
-0845334643
Timeline
Clinical Partner Educator Liason
Guidepost South Africa
04.2023 - 12.2023
Diabetes Care Coordinator
Guidepost South Africa
09.2021 - 03.2023
Sales Supervisor & Sales Administrator
Blue Label Telecoms
02.2020 - 06.2021
Laboratory Technician Intern
Manna Minerals (Pty)Ltd
10.2018 - 01.2020
Chemical Engineering N6 - Chemical Engineering
Johannesburg Institute of Engineering And Tech
High School Diploma -
Mondeor High School
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