Lufuno Manugu
474B, Zone 7, Meadowlands
Summary
I am an early starter, hardworking, creative, calculative, time management and adaptive young woman. I am not limited to my experience and educational background. I am always willing to learn new skills.
I possess excellent communication and administrative skills,accuracy and attention to details.
I have strict planning, organization and execution skills. I am always deadline driven with professional attitude and able to demonstrate professional work ethic.
I believe that I am well suited for desire positions(s) because I am ambitious, passionate, career driven and motivated and have a will to succeed in anything I do.
Overview
17
17
years of professional experience
Work History
Travel Consultant
Thompsons Travel
04.2022 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated bookings for flights, accommodations, and activities using industry-specific software tools.
- Provided expert advice on destinations, travel regulations, and local customs to enhance client experiences.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
SENIOR TRAVEL CONSULTANT
Morerishi Travel
05.2019 - 08.2021
- Facilitate seamless travel arrangements for clients globally.
- Offer best available travel options to clients
- Facilitated travel document processing for services like air, hotel, car, and tour packages.
- Reissued tickets to maintain customer satisfaction.
- Send all travel documents to Client and suppliers and send orders to accounts
SENIOR TRAVEL CONSULTANT
Tourvest Travel Service CCMA In-house
11.2017 - 04.2019
- Manage all domestic, Reginal and international travel arrangement for clients
- Offer best available travel options to clients
- Issue all travel documents (Air, Hotel, Car, Tour Packages).
- Revalidate, reissue and refund tickets
- Send all travel documents to Client and suppliers and send orders to accounts
- Handle VIP Clients
- 2nd in charge of the Office
INTERMEDIATE TRAVEL CONSULTANT
Tourvest Travel Service (Public Sector)
09.2014 - 11.2017
- Manage all domestic, Reginal and international travel arrangement for clients
- Offer best available travel options to clients
- Issue all travel documents (Air, Hotel, Car, Tour Packages).
- Revalidate, reissue and refund tickets
- Send all travel documents to Client and suppliers and send orders to accounts
INTERMEDIATE TRAVEL CONSULTANT
Hamba Nathi Travel (Kimberley Office)
07.2014 - 09.2014
- Manage all domestic, Reginal and international travel arrangement for clients
- Offer best available travel options to clients
- Issue all travel documents (Air, Hotel, Car, Tour Packages).
- Revalidate, reissue and refund tickets
- Send all travel documents to Client and suppliers and send orders to accounts
INTERMEDIATE TRAVEL CONSULTANT
Seekers Travel (Transnet In-House)
09.2012 - 02.2014
- Manage all domestic, Reginal and international travel arrangement for clients
- Offer best available travel options to clients
- Issue all travel documents (Air, Hotel, Car, Tour Packages).
- Revalidate, reissue and refund tickets
- Send all travel documents to Client and suppliers and send orders to accounts
JUNIOR TRAVEL CONSULTANT
American Express Travel (Head Office)
02.2010 - 09.2012
- Manage all domestic travel arrangement for clients
- Offer best available travel options to clients
- Issue all travel documents (Air, Hotel, Car, Tour Packages).
- Revalidate, reissue and refund tickets
- Send all travel documents to Client and suppliers and send orders to accounts
TRAVEL PROCESSOR
American Express Travel (Transnet In-House)
07.2008 - 02.2010
- Issue air, accommodation, car, forex and visa documents.
- Send all travel documents to clients, suppliers and consultants.
- Invoice all travel documents
- Follow up invoices from the suppliers
- Send all received Invoices to Accounts department
Education
Grade 12 -
Khwevha Commercial High School
Shayandima 1999
Certificate - General Travel and Tourism Level 5 NQF 2
Tourvest Travel Services Learnership Programme
06.2008
Skills
- General Office Packages: Ms Office (Word, Excel, Power Point); Open Office
- Telephone Etiquette Course & Time Management
- Customer Care Service Course
PERSONAL DETAILS
English, Venda, Zulu and Sotho
References
- Magdeline Zitha, 082 966 2619, Tourvest Travel Services
- Irene Diseko, 083 734 3363, Morerishi Travel
- Magdeline Kekana, 082 374 3805, Thompsons Travel/ Egencia
Timeline
Travel Consultant
Thompsons Travel
04.2022 - Current
SENIOR TRAVEL CONSULTANT
Morerishi Travel
05.2019 - 08.2021
SENIOR TRAVEL CONSULTANT
Tourvest Travel Service CCMA In-house
11.2017 - 04.2019
INTERMEDIATE TRAVEL CONSULTANT
Tourvest Travel Service (Public Sector)
09.2014 - 11.2017
INTERMEDIATE TRAVEL CONSULTANT
Hamba Nathi Travel (Kimberley Office)
07.2014 - 09.2014
INTERMEDIATE TRAVEL CONSULTANT
Seekers Travel (Transnet In-House)
09.2012 - 02.2014
JUNIOR TRAVEL CONSULTANT
American Express Travel (Head Office)
02.2010 - 09.2012
TRAVEL PROCESSOR
American Express Travel (Transnet In-House)
07.2008 - 02.2010
Certificate - General Travel and Tourism Level 5 NQF 2
Tourvest Travel Services Learnership Programme
Grade 12 -
Khwevha Commercial High School
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