Ludwe Petros
Customer Service
Port Elizabeth
Summary
Skilled Customer Service Representative and Sales Assistant with a proven track record at Ison BPO, enhancing customer loyalty through empathetic complaint resolution and expert service. Excelled in high-stress situations and increased sales by fostering strong customer relationships. Brings together Microsoft Excel proficiency and exceptional teamwork skills to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ison BPO
11.2021 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Crocs Tygervalley
09.2017 - 12.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
Ethembeni Enrichment Centre
Port Elizabeth 04.2001 -
Skills
Complaint resolution
Call center experience
Microsoft Excel
Scheduling
Live chat support
Account updating
Microsoft PowerPoint
Problem-solving skills
Teamwork skills
Timeline
Customer Service Representative
Ison BPO
11.2021 - 11.2022
Sales Assistant
Crocs Tygervalley
09.2017 - 12.2017
High School Diploma -
Ethembeni Enrichment Centre
04.2001 -