Ludwe Ntshwanti

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Bussed and reset tables to keep dining room and work areas clean.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Elevated the guest experience by anticipating their needs proactively throughout their visit.
• Stayed up-to-date on menu changes to help customers make food choices.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.

• Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
• Provided accurate information about local attractions, facilitating enjoyable experiences for guests outside the hotel.
• Developed a keen understanding of hotel systems and procedures, enabling quick adaptation to new software updates or policy changes.
• Supported front desk operations as needed, ensuring smooth transitions during shift changes and peak periods.
• Coordinated with maintenance staff to quickly address any issues affecting guest comfort or safety within the facility.
• Participated in regular meetings to discuss ways of improving operational efficiency while maintaining high-quality service standards expected by guests.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized attention.
• Actively up-sold additional services and amenities based on individual guest preferences, increasing overall revenue per booking.
• Handled guest inquiries professionally and courteously, ensuring all questions were addressed effectively.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

• Maintained a clean and organized dining area for an enjoyable guest experience.
• Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
• Efficiently processed payments using POS systems, ensuring accurate transactions for both cash and credit payments.
• Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
• Assisted in inventory management by restocking supplies as needed or reporting low stock levels to supervisors.
• Coordinated with event planners during private dining events, facilitating smooth execution of all service aspects.
• Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
• Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.

• Developed innovative curriculum for school group visits tailored to specific grade levels, maximizing engagement and learning outcomes.
• Improved volunteer training programs by creating comprehensive guides and leading instructional workshops.
• Promoted diversity and inclusion by incorporating multicultural perspectives into educational content and programming.
• Maintained accurate records of program attendance data, providing valuable insights for future planning efforts.
• Contributed to increased visitor satisfaction through the creation of interactive educational materials and activities.
• Facilitated hands-on learning experiences for youth visitors through art-making activities and exhibit exploration.
• Conducted thorough research on exhibit topics, ensuring factually accurate content in all educational materials and programming.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours and advising them with the tour routes according their preferences.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

•Maintaining hospitality standard while serving food and beverages.

•Taking food and beverages orders from the guests.

•Setting and Turning tables to prepare for breakfast shifts and Dinner Shifts according the reservations.

•Presentations of food in details and suggest on Pairings.