Lucy Rana
Head Of Department (ICU)
Port Shepstone
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
21
21
years of professional experience
Work History
Nursing Assistant
Port Shepstone Provincial Hospital
01.2004 - 12.2004
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Enrolled Nurse
Port Shepstone Provincial Hospital
01.2005 - 12.2005
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Enrolled Nurse
South Coast Hospice
01.2005 - 12.2007
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Educated family members and caregivers on patient care instructions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Clinic Nurse
Port Shepsptone Pharmacy
01.2007 - 12.2010
- Administered medications accurately, adhering to strict protocols and safety guidelines.
- Educated patients, families and caregivers about conditions and treatments.
- Built meaningful relationships with patients and families for optimal care.
- Improved patient well-being by offering advice on preventive health measures.
- Observed and assessed patients to identify concerning symptoms.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
Enrolled Nurse
Hibiscus Private Hospital
01.2010 - 12.2015
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse
Hibiscus Private Hospital
01.2015 - 09.2023
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Head of Department
Hibiscus Private Hospital
09.2023 - Current
- Led a team of professionals to consistently achieve or exceed performance targets.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Increased customer satisfaction with proactive issue resolution strategies.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Enrolled Nursing Auxiliary - Nursing
Port Shepstone Hospital
Port Shepstone 04.2001 -
High School Diploma -
Port Shepstone Secondary School
Port Shepstone 04.2001 -
Enrolled Nurse - Nursing
Netcare Hospital
Port Shepstone 04.2001 -
Communication Skills And Business Etiquette - Nursing
Port Shepstone Provincial Hospital
Port Shepstone 04.2001 -
Paediatric HIV Pallative Home Based Care And Train - Nursing
Port Shepstone Provincial Hospital
Port Shepstone 04.2001 -
HIV, AIDS, STI, ARVS Counseling Course - Nursing
Port Shepstone Provincial Hospital
Port Shepstone 04.2001 -
Wound Care - Nursing
Port Shepstone Provincial Hospital
Port Shepstone 04.2001 -
Communication/Computer Application Interpersonal - Nursing
Mcords
Port Shepstone 04.2001 -
Registered Nurse - Nursing
Port Shepstone Provincial Hospital
Port Shepstone 04.2001 -
ICU Short Course (6 Months) - Nursing
Netcare Hospital
Port Shepstone 04.2001 -
Skills
Team supervision
Customer service
Sales reporting
Performance management
Employee scheduling
Decision-making
Time management
Relationship building and management
Task delegation
Business development and planning
Work planning and organization
Staff management
Performance evaluation
Employee performance evaluation
Risk management
Staff recruitment
Financial analysis
Verbal and written communication
Timeline
Head of Department
Hibiscus Private Hospital
09.2023 - Current
Registered Nurse
Hibiscus Private Hospital
01.2015 - 09.2023
Enrolled Nurse
Hibiscus Private Hospital
01.2010 - 12.2015
Clinic Nurse
Port Shepsptone Pharmacy
01.2007 - 12.2010
Enrolled Nurse
Port Shepstone Provincial Hospital
01.2005 - 12.2005
Enrolled Nurse
South Coast Hospice
01.2005 - 12.2007
Nursing Assistant
Port Shepstone Provincial Hospital
01.2004 - 12.2004
Enrolled Nursing Auxiliary - Nursing
Port Shepstone Hospital
04.2001 -
High School Diploma -
Port Shepstone Secondary School
04.2001 -
Enrolled Nurse - Nursing
Netcare Hospital
04.2001 -
Communication Skills And Business Etiquette - Nursing
Port Shepstone Provincial Hospital
04.2001 -
Paediatric HIV Pallative Home Based Care And Train - Nursing
Port Shepstone Provincial Hospital
04.2001 -
HIV, AIDS, STI, ARVS Counseling Course - Nursing
Port Shepstone Provincial Hospital
04.2001 -
Wound Care - Nursing
Port Shepstone Provincial Hospital
04.2001 -
Communication/Computer Application Interpersonal - Nursing
Mcords
04.2001 -
Registered Nurse - Nursing
Port Shepstone Provincial Hospital
04.2001 -
ICU Short Course (6 Months) - Nursing
Netcare Hospital
04.2001 -
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