Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Lucy Miller Pio

United Kingdom

Summary

Dynamic professional with expertise in business development and customer care, known for strategic planning and effective communication. Proven ability to optimise operations and enhance customer experiences. Committed to driving business growth through relationship-building and innovative marketing strategies.

Overview

28
28
years of professional experience
9
9
years of post-secondary education

Work history

Business Development Manager

Frontosa IT
Western Cape , South Africa
09.2013 - Current
  • Managed daily operations with a focus on efficiency and productivity.
  • Developed strong client relationships, successfully securing new business opportunities.
  • Collaborated with stakeholders to align objectives and optimise operational procedures.
  • Delivered marketing initiatives that enhanced brand visibility and client loyalty.
  • Handled crisis situations effectively, minimising impact on business operations.
  • Conducted market research to identify potential business opportunities.

Customer Care Manager

Frontosa IT
Western Cape, South Africa
08.2007 - 08.2013
  • Maintained open communication between staff and upper management to ensure transparency.
  • Led documentation of all customer interactions for future reference.
  • Streamlined customer service procedures to boost operational efficiency.
  • Enhanced brand image by delivering exceptional customer service.
  • Devised policies for handling difficult situations, reducing complaint escalations.
  • Coordinated with departments to improve overall customer experience.
  • Resolved escalated complaints with diplomacy and tact, utilising excellent telephone manners.

Sales coordinator

Sourcecom Technology Solutions
Cape Town , Western Cape
02.1997 - 12.2001
  • Streamlined sales operations by implementing effective coordination techniques.
  • Facilitated efficient communication between departments resulting in smoother workflow.
  • Developed strong client relationships through frequent follow-ups for improved business prospects.
  • Provided proactive support to the sales team, thereby enhancing productivity levels.
  • Facilitated successful meetings between sales team and clients for better understanding of requirements.
  • Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
  • Followed up on sales quotes and potential leads within target timeframes.

Education

Higher National Diploma - Sales and Marketing Management

Damelin College
Cape Town, Western Cape
02.1997 - 12.2000

A-Levels - High School

Edgemead High School
Western Cape South Africa
01.1992 - 12.1996

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Strategic planning
  • Resourcefulness
  • Social media marketing
  • Client relationship management
  • Sales strategy
  • Team collaboration

Affiliations

  • Dog Sports : Judging, Showing, Obdience and Manwork

References

References available upon request.

Timeline

Business Development Manager

Frontosa IT
09.2013 - Current

Customer Care Manager

Frontosa IT
08.2007 - 08.2013

Sales coordinator

Sourcecom Technology Solutions
02.1997 - 12.2001

Higher National Diploma - Sales and Marketing Management

Damelin College
02.1997 - 12.2000

A-Levels - High School

Edgemead High School
01.1992 - 12.1996

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Lucy Miller Pio