Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucy Maluleke

Professional Nurse
Polokwane

Summary

Adept at driving operational excellence, I leveraged my expertise in operations management and staff leadership at the Department of Health to mentor teams, implement cost-saving innovations, and enhance customer satisfaction. My approach to conflict resolution and data-driven process improvements has consistently elevated performance, showcasing my ability to blend analytical prowess with interpersonal skills.

Overview

25
25
years of professional experience
15
15
years of post-secondary education

Work History

Operational Manager

Department of Health
Tzaneen, South Africa (Remote)
12.2006 - Current
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.

Professional Nurse

Department of Health
Tzaneen, South Africa (Remote)
04.1999 - 11.2006
  • Promoted a safe and hygienic environment through diligent infection control practices.
  • Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
  • Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
  • Improved patient outcomes by developing and implementing individualized care plans.
  • Administered medications accurately, ensuring proper dosage and timely distribution.
  • Educated patients on preventative measures for chronic illnesses, promoting positive lifestyle changes that contribute towards overall health.
  • Collaborated with interdisciplinary team members to provide comprehensive patient care.
  • Enhanced patient satisfaction through compassionate and empathetic communication.

Education

Master of Science - Masters of Public Health:Epidemiology (Health Meas

University of Limpopo
Polokwane
01.2014 - 09.2017

Bachelor of Science - Bachelor of Arts in Science. Education&Management

University of South Africa
Polokwane
01.2009 - 09.2011

Some College (No Degree) - Diploma in General Nursing

Limpopo College of Nursing
Polokwane
01.1995 - 12.1998

High School Diploma -

Rivubye Secondary School
Polokwane
01.1990 - 12.1994

Bachelor of Science - Post Graduate Diploma in Public Health

University of South Africa
Polokwane

Skills

Operations Management

Languages

Tsonga
Advanced (C1)
Sepedi
Upper intermediate (B2)
Venda
Intermediate (B1)
Zulu
Beginner (A1)
English
Advanced (C1)
Afrikaans
Intermediate (B1)

Timeline

Master of Science - Masters of Public Health:Epidemiology (Health Meas

University of Limpopo
01.2014 - 09.2017

Bachelor of Science - Bachelor of Arts in Science. Education&Management

University of South Africa
01.2009 - 09.2011

Operational Manager

Department of Health
12.2006 - Current

Professional Nurse

Department of Health
04.1999 - 11.2006

Some College (No Degree) - Diploma in General Nursing

Limpopo College of Nursing
01.1995 - 12.1998

High School Diploma -

Rivubye Secondary School
01.1990 - 12.1994

Bachelor of Science - Post Graduate Diploma in Public Health

University of South Africa

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Lucy MalulekeProfessional Nurse