Lucky Agustine Libala
Registry Messenger
Nyanga East ,WC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Registry Assistant and Messenger
Department Of Health
02.2020 - Current
- provide registry service by collecting all communication documents to the relevant departments and also operate the office machinery franklin,photocopy ,stamp ect with regard registry factions
- Handling of incoming also outgoing calls (switchboard)
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- provide an effective filling and record management system
- Handled sensitive customer inquiries with tact and discretion, maintaining confidentiality while providing helpful information and support as needed.
- Upheld HIPAA regulations and standards for protecting patient information.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Greeted every guest with personable approach and provided knowledgeable service.
- collect ,deliver post and blood at various departments
- Transporting medica boxes and prescription medication to wards
- assisting for processing and process documents for archives also for admission and discharge folders
- Simplified the filing system by implementing an intuitive organization strategy that facilitated easier document tracking and retrieval.
Truck Driver
Work Force Staffing
12.2018 - 01.2020
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Operated with safety and skill to avoid accidents and delays.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Documented mileage, deliveries, pickups, customer issues and damages.
Bus Driver
Goldern Arrow Bus Services
01.2014 - 09.2018
- Updated and maintained accurate trip logs and records.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
- Followed all relevant schedules for routes and arrivals.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Personal Financial Advisor
Old Mutual South Africa
07.2011 - 11.2013
- Updated clients on changes in tax laws and other regulations affecting investments.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Educated clients on various investment products, enabling informed decision-making and enhanced portfolio diversification.
- Performed quantitative analysis of financial investments to minimize risks.
Call Center Representative
Home Choice
02.2006 - 06.2009
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Clinicom (ward Clerk Modules ) -
Stikland Hospital
Cape Town, South Africa 04.2001 -
Computer Training & Office Administration -
Y.E.S ( Youth Employment Skill)
04.2001 -
High School Diploma -
Usasazo Senior Secondary School
Cape Town, South Africa 04.2001 -
Skills
Self Motivation
Problem-solving aptitude
Time Management
Records Management
Excellent Communication
Records Maintenance
Goal Setting
File Organization
Attention to Detail
Typing Speed
Problem-Solving
Document Scanning
Reliability
playing rugby, listing to music like to explore nature
most fully playing rugby it easy my mind and also maintain my health and music on other side also does the same for my mental health as well
Timeline
Registry Assistant and Messenger
Department Of Health
02.2020 - Current
Truck Driver
Work Force Staffing
12.2018 - 01.2020
Bus Driver
Goldern Arrow Bus Services
01.2014 - 09.2018
Personal Financial Advisor
Old Mutual South Africa
07.2011 - 11.2013
Call Center Representative
Home Choice
02.2006 - 06.2009
Clinicom (ward Clerk Modules ) -
Stikland Hospital
04.2001 -
Computer Training & Office Administration -
Y.E.S ( Youth Employment Skill)
04.2001 -
High School Diploma -
Usasazo Senior Secondary School
04.2001 -