Lucky Maluleka
Branch Manager
Pretoria
Summary
Highly detail-oriented and professional Retail Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Results-driven individual and experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Branch Manager
Dischem Phamacist
Pretoria
08.2022 - Current
- Assessed employee performance and developed improvement plans.
- Manages a team of over 60 employees and 4 Heads of deparment
- Manages an annual turnover of more than 67M
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
Assistant Branch Manager
Dischem Pharmacist
Centurion
03.2019 - 07.2022
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over 5m in deposits and team of over 70 full and part-time employees.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Coached and developed branch staff by offering constructive feedback and front shop Medical health products training opportunities.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Maximized efficiency through effective resource allocation and employee management.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Generated financial and operational reports to assist management with business strategy.
- Compiled financial data to comply with budget.
- Developed sales strategy to meet established sales objectives.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Forecasted trends and recommended improvements based on financial risk analyses.
Acting Branch Manager
Dischem Pharmacist
Hazelwood
02.2015 - 08.2017
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented service improvements to enhance sales cycle.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
Education
Certificate Business Administration - Customer Service Management
UNISA
Pretoria 01.2010 - 06.2010
Generic Management
SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY
Midrand 02.2021 - 01.2022
No Degree - Leadership Training
Management Development Programme
Midrand 04.2001 -
Skills
Sales professional
Reading and Learning
Enjoys reading papers on various subjects and building stuff
Timeline
Branch Manager
Dischem Phamacist
08.2022 - Current
Generic Management
SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY
02.2021 - 01.2022
Assistant Branch Manager
Dischem Pharmacist
03.2019 - 07.2022
Acting Branch Manager
Dischem Pharmacist
02.2015 - 08.2017
Certificate Business Administration - Customer Service Management
UNISA
01.2010 - 06.2010
No Degree - Leadership Training
Management Development Programme
04.2001 -
Similar Profiles
Pauline SongorePauline Songore
Nurse Practitioner at Dischem Steeladale Clinic, Dischem ClinicNurse Practitioner at Dischem Steeladale Clinic, Dischem Clinic
Mohamed MooideenMohamed Mooideen
Store Assistant Manager Arbour Arch at DischemStore Assistant Manager Arbour Arch at Dischem
Slungile NdlelaSlungile Ndlela
Dispensary Manager at DischemDispensary Manager at Dischem
Mfundo MncubeMfundo Mncube
Candidate Attorney at Maliseha AttorneysCandidate Attorney at Maliseha Attorneys
Vijay PadayacheeVijay Padayachee
Project Manager at DLV project managers and engineersProject Manager at DLV project managers and engineers