LUCKY MALEKA
POLOKWANE
Summary
Professional receptionist skilled in managing front desk activities and ensuring exceptional client service. Adept at coordinating schedules and facilitating effective communication within dynamic team environment. Reliable and adaptable, consistently delivering results through strong organizational skills and positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Receptionist
LIMPOPO LODGE
Polokwane
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
- Planned tours and trips for local, cooperates, schools and international clients to visit our Lodge
Trainee
Magoebaskloof Hotel
Tzaneen, Magoebaskloof
01.2023 - 03.2025
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Tourism Management
Capricorn TVET College
High School Diploma -
Dikobe Molaba Secondary School
01-2020
Skills
Teamwork and collaboration
Customer service
Friendly and professional
Multitasking and organization
Interviewing and hiring
Training and development
Travel arrangements
Guest relations
Accomplishments
- Reduced customer complaints related to cleanliness vy implementing quality control measures.
- Streamlined inventory management resulting in reduction in supply costs.
- Implemented a cross-training program enabling staff to handle multiple tasks and improving efficiency.
- Developed and implemented a comprehensive deep cleaning schedule, resulting in improvement in overall cleanliness.
- Helped the company improve profitability by arranging Tours.
Certification
SA TRAVEL EXPERT
TRAVEL CONSULTANT AND TRAINING
TOURISM MARKETING
Personal Information
Software
Nightsbridge
Timeline
Senior Receptionist
LIMPOPO LODGE
04.2023 - Current
Trainee
Magoebaskloof Hotel
01.2023 - 03.2025
Tourism Management
Capricorn TVET College
High School Diploma -
Dikobe Molaba Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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