Nightsbridge
LUCKY MALEKA
RECEPTIONIST
POLOKWANE
Summary
Professional receptionist skilled in managing front desk activities and ensuring exceptional client service. Adept at coordinating schedules and facilitating effective communication within dynamic team environment. Reliable and adaptable, consistently delivering results through strong organizational skills and positive attitude.
Overview
2
2
years of professional experience
3
3
Certificates
12
12
years of post-secondary education
Work History
Senior Receptionist
LIMPOPO LODGE
Polokwane
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
- Planned tours and trips for local, cooperates, schools and international clients to visit our Lodge
Housekeeping Supervisor | Trainee
MAGOEBASKLOOF HOTEL
Tzaneen, Magoebaskloof
01.2023 - 03.2025
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Tourism Management
Capricorn TVET College
Polokwane 07.2021 - 12.2022
High School Diploma -
Dikobe Molaba Secondary School
01.2015 - 12.2025
Skills
Teamwork and collaboration
undefinedAccomplishments
- Reduced customer complaints related to cleanliness vy implementing quality control measures.
- Streamlined inventory management resulting in reduction in supply costs.
- Implemented a cross-training program enabling staff to handle multiple tasks and improving efficiency.
- Developed and implemented a comprehensive deep cleaning schedule, resulting in improvement in overall cleanliness.
- Helped the company improve profitability by arranging Tours.
Certification
SA TRAVEL EXPERT
Software
Microsoft Office
Timeline
Senior Receptionist
LIMPOPO LODGE
04.2023 - Current
Housekeeping Supervisor | Trainee
MAGOEBASKLOOF HOTEL
01.2023 - 03.2025
Tourism Management
Capricorn TVET College
07.2021 - 12.2022
High School Diploma -
Dikobe Molaba Secondary School
01.2015 - 12.2025
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