Lucky Kanhumwa
Customer Service Management
Midrand
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Outgoing Job Title with Number years of Area of expertise experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Agent Mentor
Provantage Media Group
Johannesburg
02.2022 - Current
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced mentee performance by providing personalized guidance and support.
- Developed rapport with mentees'' supervisors, enabling a collaborative approach to supporting mentee growth and development within their workplace context.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Maintained up-to-date knowledge of industry trends, ensuring relevance of advice provided to mentees in an ever-changing landscape.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
Financial Advisor
Metropolitan Life
Johannesburg
02.2014 - 08.2024
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Assisted high-net-worth individuals in wealth preservation through estate planning services and charitable giving strategies.
- Negotiated favorable terms on behalf of clients when coordinating lending solutions such as mortgages or personal loans.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Helped clients make informed decisions about financial future.
Field Sales Agent
Provantange Media Group
Johannesburg
08.2018 - 01.2022
Education
Short Course - Customer Service Management
University of South Africa
Pretoria 08.2012 - 12.2012
Higher Certificate - Health And Safety Management
Oxbrige Academy
Cape Town 01.2018 - 12.2018
Skills
Salary Determination
Legal Advisory
Event Promotion
Performer Promotion
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Additional Information
Top Agent Mentor December 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsWork from home optionHealthcare benefits401k matchTimeline
Agent Mentor
Provantage Media Group
02.2022 - Current
Field Sales Agent
Provantange Media Group
08.2018 - 01.2022
Higher Certificate - Health And Safety Management
Oxbrige Academy
01.2018 - 12.2018
Financial Advisor
Metropolitan Life
02.2014 - 08.2024
Short Course - Customer Service Management
University of South Africa
08.2012 - 12.2012