LUCKY BLESSING HLATSHWAYO
Braamfischerville
Summary
I have experience within various business environments. My core qualities are client service, integrity, and hard work. I am both adaptable and a quick learner and have helped myself to learn various business applications and disciplines. I am driven to succeed in any given situation. I am aiming to secure an opportunity within an established and progressive company, which will offer a constant challenge and utilization of my current skills and experience while developing them further.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Language
Work History
Dispatch Supervisor
Multi Pack Wipes Solutions (MPWS)
03.2024 - Current
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Oversaw dispatch operations, ensuring timely and efficient movement of goods.
- Planned and optimized routes to minimize delays and costs.
- Responded to customer inquiries and concerns regarding delivery status.
- Resolved issues relating to dispatch, delivery and logistics.
- Managed dispatch schedules, ensuring adequate staffing and resources.
- Ensured dispatch operations complied with safety regulations and company policies.
Dispatch Clerk/Delivery Driver
Multi Pack Wipe Solutions (MPWS)
03.2023 - 02.2024
- Coordinated deliveries and pickups
- Managed and maintained delivery schedules and routes.
- Processed and tracked delivery documents such as delivery notes, proof of delivery and invoices.
- Safely transported goods and products to customers
- Loaded and unloaded cargo, ensuring proper handling and security.
- Followed designated routes and schedules, adapting to changes as needed.
- Interacted with customers, providing excellent customer service
- Maintained accurate records of deliveries, including signatures and proof of delivery.
Guest Service Agent
Vivari Hotel and Spa by Mantis
11.2022 - 01.2023
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Welcome all guests in the lobby in a warm and professional manner; anticipate their needs before they arise.
- Escort all guests checking in to their rooms following hotel procedures.
- Conduct hotel orientation and provide information pertaining to the hotel facilities and areas of interests for the guests.
Sales and Property Administrator
Homii Lifestyle
03.2022 - 10.2022
- Complete all administrative duties including handling inbound calls and assigning to relevant ques
- Assist with incomplete bookings with potential prospects bookings
- Assist with compiling lead files and sales trackers
- Email communications to relevant stake holders
- Assist in the department with ad hoc sales duties as required
- Reference: Ms
- Lynn Gasa, National Operations Manager - 0767034611
Guest Service Agent
Vivari Hotel and Spa by Mantis
03.2022 - 10.2022
- Welcome all guests in the lobby in a warm and professional manner; anticipate their needs before they arise
- Escort all guests checking in to their rooms following hotel procedures
- Conduct hotel orientation and provide information pertaining to the hotel facilities and areas of interests for the guests
- Assisting with preparing and inspecting rooms allocated to VIP
- Reference: Mr
- Phillip Nare - Front of House Assistant Manager 073 062 4677
Receptionist
SPCA Midrand
11.2021 - 02.2022
- Provide exceptional customer service by welcoming patients and answering questions
- Answer phone calls which involve screening and scheduling appointments
- Update and file patients’ charts
- Process payments and prepare bank deposits
- Reference: Mr Theo Mokgatle, Inspector - 083 441 1564
Building Host
Homii Lifestyle
10.2019 - 11.2020
- Welcome all entering the building
- Collect rentals using the card system and conduct end of day reports
- Draft Memos and make phone calls to guests
- Attend to all guests’ complaints
- Conduct preventative maintenance scheduling and file both electronic and paper reports
- Perform and assist in the performance of management duties, daily floor and room checks before tenant moves in and out
- Inspect the property daily and report any faults
- Ensure the security points are being attended to and there are sufficient security personnel
- Reference: Ms
- Lynn Gasa, National Operations Manager - 0767034611
Guest Service Agent
Four Seasons Hotel - The Westcliff
02.2019 - 09.2019
- Welcome all guests in the lobby in a warm and professional manner; anticipate their needs before they arise
- Escort all guests checking in to their rooms following hotel procedures
- Conduct hotel orientation and provide information pertaining to the hotel facilities and areas of interests for the guests
- Assisting with preparing and inspecting rooms allocated to VIP
- Reference: Mr
- Phillip Nare - Front of House Assistant Manager 073 062 4677
Marketing Intern
Thebe Reed Exhibitions
08.2014 - 11.2014
- Work with switchboard: answering calls and performing receptionist duties
- Manage the sending of invites to guests and selling stands for exhibition, as well as marketing the upcoming events
- Post events online and update client database
- Reference: Available Upon Request
Student Site Guide
Mandela House Museum
03.2014 - 07.2014
- Plan tours in advance
- Work closely with manager acting as a Curator to develop exhibitions
- Make bookings and conduct tours efficiently
- Issue entrance tickets and assist with reception duties
- Reference: Available Upon Request
Education
National Diploma - Tourism Management
University of Johannesburg
National Senior Certificate - Matric
Sekusile High School
Skills
- Microsoft Office Suite
- Report Writing
- Client Services Skill
- Analytical Skills
- Office Administration
- Positive communication skills
- Problem-solving
- Customer service
Attributes
Microsoft Office Suite, Report Writing, Client Services Skill, Analytical Skills, Communication, Office Administration, Business Processes, Time Management, Data Capturing, Hosting, Facilitating, Presentation, Fast Learner, Reading, Writing, Researching, Engagement, Travelling, Financial Education, Self-Development, Multimedia
Ee Aa Status
African
Speciality
Administrator
Personal Information
- ID Number: 9011085592085
- Disability: None
- Willing To Relocate: Yes
- Health Status: Excellent
- Criminal Record: None
- Gender: Male
- Nationality: South African
- Driving License: C1 + PDRP
Timeline
Dispatch Supervisor
Multi Pack Wipes Solutions (MPWS)
03.2024 - Current
Dispatch Clerk/Delivery Driver
Multi Pack Wipe Solutions (MPWS)
03.2023 - 02.2024
Guest Service Agent
Vivari Hotel and Spa by Mantis
11.2022 - 01.2023
Sales and Property Administrator
Homii Lifestyle
03.2022 - 10.2022
Guest Service Agent
Vivari Hotel and Spa by Mantis
03.2022 - 10.2022
Receptionist
SPCA Midrand
11.2021 - 02.2022
Building Host
Homii Lifestyle
10.2019 - 11.2020
Guest Service Agent
Four Seasons Hotel - The Westcliff
02.2019 - 09.2019
Marketing Intern
Thebe Reed Exhibitions
08.2014 - 11.2014
Student Site Guide
Mandela House Museum
03.2014 - 07.2014
National Senior Certificate - Matric
Sekusile High School
National Diploma - Tourism Management
University of Johannesburg
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