Customer-focused professional with extensive experience in front-of-house service and daily operations support. As a Customer Service Host, deliver efficient and professional experiences while managing inquiries and resolving issues. Background in office administration and financial services emphasizes compliance and accuracy. Highly organized and dependable, with effective communication skills to enhance team collaboration and uphold service standards.
Hi, I’m
LUCINDA NAZO
Customer Support Host
Cape Town ,WC
Summary
Overview
10
years of professional experience
Work History
Digi Outsource
Customer Support Host
12.2025 - 06.2026
Job overview
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
White Desert
Office Manager
09.2022 - 11.2025
Job overview
- Maintain organized filing systems for office documentation, including but not limited to Supplier lists.
- Prepare meeting rooms and coordinate logistics for meetings and company events.
- Draft, proofread, and distribute internal communications, memos, and announcements received by the MD or the HR Manager.
- Handle incoming and outgoing mail and deliveries according to the receiving procedure.
- Ensure your presence at Reception is welcoming and helpful, greeting all guests and receiving all deliveries and packages.
- Monitor office supplies inventory, place orders, and liaise with vendors to ensure timely stock replenishment.
- Ensure office equipment is operational and arrange for repairs or maintenance as needed.
- Oversee property management services, including facility maintenance and janitorial supplies.
- Maintain a clean, organized, and welcoming office environment.
- Implement and improve office workflow procedures for maximum efficiency.
- Update and manage OHS office matters, including but not limited to Pest control, Fire Equipment servicing.
- Assist with flight bookings and hotel reservations.
- Assist with arranging transportation to and from the Airport.
- Assist with kit fittings.
- Assist the HR team with new employee onboarding
- Support the HR team in organizing training/workshop sessions and catering requirements.
City Of Cape Town
Foreman
11.2019 - 04.2022
Job overview
- Coordinating tasks for the day
- Creating schedules for workers
- Oversee quality of the site
- Assign duties for the day
- Ensuring safety
- Making sure projects are complete
- Monitoring the progress of a project
- Transport workers from and to the designated area
- Organizing working material
Woolworths Financial Services
FICA Agent
11.2018 - 09.2019
Job overview
- KYC
- Ensure that customer Proof Of Residence and Identification Documents are thereof
- Attend to referred (2nd line support) customer queries relating to POR documents
- Process and update customer data
- Capture, scan and refer customer correspondence to the appropriate department
- Follow up on non-compliant POR documents identified via the communication
- Escalate possible fraudulent documents to the Frauds Department
- Ensure adherence to all WFS Policies and Procedures
Discovery
Customer Service Agent
02.2016 - 06.2017
Job overview
- Attending to inbound calls
- Verify members on calls
- Confirm benefits, account queries from providers and members
- Liaise with providers and hospitals
- Claims correspondence via fax, email from providers and members
- Process EDI and paper claims L
- SAP
- Verify provider banking details to release payments
- Record keeping management
- Conduct telephonic claims investigation
- Assist stakeholders with claims flow
- National Credit Act and FAIS Knowledge
Education
Cape Town High School
Grade from 12
01.2006
University Overview
Skills
Customer support
Customer interaction management
Remote support coordination
Virtual event assistance
Technical troubleshooting
Process improvement
Data organization
Records management
Attention to detail
Verbal and written communication
References
References
- Danielle, Manuel, Team Manager, 078 847 2456, Digi Outsource Services
- Shaun, Rossouw, Financial Manager, shaun@white-desert.com, 0723768831, White Desert
- Jeremi, Bezick, Head of Department, 074 335 9306, City Of Cape Town
Timeline
Customer Support Host
Digi Outsource
12.2025 - 06.2026
Office Manager
White Desert
09.2022 - 11.2025
Foreman
City Of Cape Town
11.2019 - 04.2022
FICA Agent
Woolworths Financial Services
11.2018 - 09.2019
Customer Service Agent
Discovery
02.2016 - 06.2017
Cape Town High School
Grade from 12