Lucinda DIPPENAAR
Professional Nurse/ Medical Technician Phlebotomy
Centurion,GP
Summary
Professional registered Nurse with over 10 years of successful experience in Nursing and Phlebotomy. Recognized consistently for performance excellence and contributions to success in Medical and related industry. Strengths in Nursing and Pathology backed by training in Medical related field.
Overview
9
9
years of post-secondary education
23
23
years of professional experience
Work History
Ampath – HR/Training, Phlebotomy Technician Trainer
FULLTIME POSITION
Centurion , Gauteng
01.2013 - Current
- Performed facilitation , including on-site performance assessments, post certification candidate audits and customer complaints.
- Managed classroom and google training facilitation, overseeing and training, and professional growth of learners.
- Used critical thinking to break down learning and behavioral problems, evaluate solutions and make decisions.
- Created new controlled documentation using Microsoft Office for PoE for learner experiential learning compliance reporting.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Collaborated with Covid Task team to achieve screening, testing and preventative Covid measures.
National Team Leader
Momentum Life Group
Centurion, Gauteng
01.2008 - 01.2012
- Handled day-to-day running of Fast Lane Travelling Nurse and Doctor Department, ensuring high levels of productivity and progression.
- Used coordination and planning skills to achieve optimal operational results according to planned appointment scheduling.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained quality assurance of training material, including on-site training and off-site performance audits of new and existing staff members.
- Managed team of fifty employees, overseeing hiring, training, and professional growth of employees.
- Resolved customer complaints and staff non-compliance and negotiated mutually beneficial agreements with third parties.
- Used critical thinking to implement relevant KPI, performance evaluation and training solutions for staff.
- Supervised the ordering and receiving of technical equipment and fleet vehicles into inventory management system.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with Myriad to achieve marketing and wellness target.
- Maintained excellent attendance record, consistently arriving to work on time and meeting deadlines.
Professional Nurse
Various Heathcare facilities
Pretoria, Gauteng
01.1996 - 01.2007
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Assessed medical status of patients pre and post-operation by checking vital parameters and supervising food intake.
- Administered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Assisted physicians in minor surgeries by keeping instruments sterilized and maintaining inventory.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies.
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Cared for patients in 10-bed ICU unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Monitored patient reactions after administering medications and IV therapies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Strengthened training and nursing knowledge by taking part in continuing education programs and training workshops.
Education
No Degree - Medical Technician Phlebotomy
Ampath Phlebotomy Learnership
Centurion 01.2016 - 11.2018
International Teaching Diploma - Advanced
City & Guild, Learning
Gray Training - Roodepoort 04.2014 - 11.2016
Creative Storyboarding > Certificate for training attended - undefined
B.Cur - SANC 14001333 - Nursing
University of Pretoria
Pretoria, Hatfield 01.1992 - 12.1995
Skills
Phlebotomy knowledge
Effective trainer
Licensed Phlebotomy Technician
Licenced Professional Nurse
Skilled trainer
Trainer Feedback
Customer Service
Safety rules
Additional Information
- L.L.B. Dippenaar Phlebotomy Technician Trainer National Team Leader Trainee CRA CTA Professional Nurse
Timeline
No Degree - Medical Technician Phlebotomy
Ampath Phlebotomy Learnership
01.2016 - 11.2018
International Teaching Diploma - Advanced
City & Guild, Learning
04.2014 - 11.2016
Ampath – HR/Training, Phlebotomy Technician Trainer
FULLTIME POSITION
01.2013 - Current
National Team Leader
Momentum Life Group
01.2008 - 01.2012
Professional Nurse
Various Heathcare facilities
01.1996 - 01.2007
B.Cur - SANC 14001333 - Nursing
University of Pretoria
01.1992 - 12.1995