Lucinda Candice Lucas
Cape Town
Summary
Dynamic and results- orientated professional with a strong background in customer service, administration, sales and business management. Known for maintaining a positive attitude, integrity and exceptional organisational skills. Adept at communicating effectively with diverse individuals and working autonomously with minimal to no supervision. Open to innovative ideas and adapting to changing environments.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Business Owner
Le Pawtit Pet Clothing & Accessories
- Current
- Launched and managed a small pet accessories business, overseeing inventory, customer service, and sales operations
- Developed marketing strategies, resulting in increased brand awareness and sales growth
- Designed and created pet-friendly products tailored to customer needs
Rental Fleet Manager
Mr H Maintenance & Projects
01.2020 - Current
- Managing and maintaining the business's motorcycle fleet, overseeing the maintenance and servicing and availability to ensure seamless operations
- Managing client accounts providing tailored rental packages
- Streamlined rental processes to improve turnaround times and operational workflows
- Monitored fleet usage and implemented cost-saving measures, such as optimizing fuel consumption and reducing downtime
Technical Officer/Receptionist/Office Administrator
Telkom SA
01.2006 - 01.2015
- Company Overview: Fulfilment & Assurance Centre
- Assisted in monitoring and coordinating technical service requests to ensure timely resolution
- Provided support for fault logging and tracked progress on repairs to meet service-level agreements (SLAs)
- Maintained detailed records of technical issues, resolutions, and customer feedback for reporting purposes
- Served as the first point of contact for clients and visitors, ensuring professional and courteous communication
- Managed incoming calls, emails, and inquiries, directing them to the appropriate departments or personnel
- Scheduled appointments and maintained calendars for team members and management
- Oversaw daily office operations, including filing, record-keeping, and document management
- Fulfilment & Assurance Centre
Education
Matric with Bachelor's Pass - undefined
Garlandale High School
01.2002 - 12 2002
Veterinary Nursing Level 3 - Animal Healthcare & Nutrition
Skills
Animal care
first aid
handling techniques
healthcare management
Fleet Management
Customer Relationship Management (CRM)
Process Optimization
Data Management
Microsoft Office Suite
Effective Communication
Leadership
Problem-Solving
Client-Centric Approach
Time Management
Pet Healthcare
Accomplishments
- Played a pivotal role in increasing revenue for the motorcycle rental division by optimising client accounts and improving operations.
- Managed the launch and growth of the motorcycle rental division within the business providing tailored solutions to the delivery businesses.
Awardsactivities
Name in Lights Spotlight Award - Telkom SA
Timeline
Rental Fleet Manager
Mr H Maintenance & Projects
01.2020 - Current
Technical Officer/Receptionist/Office Administrator
Telkom SA
01.2006 - 01.2015
Matric with Bachelor's Pass - undefined
Garlandale High School
01.2002 - 12 2002
Business Owner
Le Pawtit Pet Clothing & Accessories
- Current