Lucille Janse Van Vuuren
Receptionist/PA/Manager
Krugersdorp
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Manager
PEX Insure
06.2021 - 02.2023
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Receptionist/Personal Assistant
Netcare Medicross
07.2010 - 02.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Estimated amount of patients seen to per month: 8000 - 13 000
Education
High School Diploma -
Intec
Johannesburg 04.2001 -
Skills
Policy Implementation
undefinedTimeline
Manager
PEX Insure
06.2021 - 02.2023
Receptionist/Personal Assistant
Netcare Medicross
07.2010 - 02.2019
High School Diploma -
Intec
04.2001 -
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