Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
Generic
Lucille Esterhuizen

Lucille Esterhuizen

Administrator
Brits

Summary

Dynamic, results-oriented professional with a proven track record in customer service and sales, skilled in cultivating strong customer relationships and accurately assessing client needs. Exceptional communication and interpersonal skills enable the delivery of outstanding service, while a well-organized approach ensures successful management of multiple priorities in fast-paced environments. Committed to team success by embracing additional responsibilities and fostering collaboration. Demonstrated ability to manage numerous projects simultaneously, maintaining a focus on accuracy and timely task completion.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Human Resources Admin Clerk

Obaro
06.2017 - 12.2024
  • -Responsible for placing of vacant advertisements internally and externally
  • -Capturing fingerprints on Smart Screen to submit to MIE Vetting Solutions for Criminal checks (and other checks if necessary)
  • -Adding fingerprints on ERS Biometrics for staff to clock in and out
  • -Typing of appointment, promotion, transfers and demotion letters and employment contracts
  • -Typing of Certificate of Service Letters for terminated employees
  • -General administration as well as filing and updating employee records on SAGE HR
  • -Continuous communication with internal and external clients (employees)
  • -Electronic of employee documents on SAGE HR
  • -Completing internal tasks on internal system.
  • -Maintain HR related documentation, personnel files, training records, etc.
  • -Assist with placement of external and internal job adverts
  • -Arrange and conduct interviews
  • -Attend to reference checks on shortlisted candidates
  • -Arrange training and keep record of all training
  • -Correspondence with Recruitment agencies and independent newspaper
  • -HR Administration and reporting
  • -Performance Appraisals / Management
  • -General Administrative duties (filing, faxing, copying etc.)
  • -Record data concerning transfer of employees between departments.
  • Reason for leaving: Received job in Brits (Tal-Tec) – Career opportunity closer to home
  • Reference Name & Surname: Annalise du Plessis
  • Reference Position: Human Resources Officer / Current Assisting Branch Manager at Obaro Schuinsdrift
  • Reference Tel: 014 504 0060
  • Reference email address: Annalise.duplessis@obaro.co.za

Sales Administrator / Secretary

Tal-Tec
02.2022 - 02.2023
  • -Answering telephone calls
  • -Assisting walk-in clients with Cattle and Sheep equipment that is manufactured in factory
  • -Assisting clients with quotes
  • -Assisting clients to load equipment after payment is received
  • -Courier products that have been purchased by clients by using EPX, PostNet, Tal-Tec delivery trucks.
  • -Reception
  • -Switchboard operation
  • -Client liaison
  • -Filing
  • -Data capturing
  • -Diary management
  • -Invoicing
  • -Quotations
  • -Arrange delivery of correspondence and documents
  • -Opening of client files (business partners) on SAP system
  • -Resolve all inquiries
  • -Organize and maintain effective filing systems
  • -Maintain and manage customer databases with complete details.
  • -Update customer database with sales orders, delivery, and payment details.
  • -Coordinate between sales and production departments.
  • Reason for leaving: Currently in Temp position – Seeking better financial prospects
  • Reference Name & Surname: Jenny Pelser – contactable for a reference
  • Reference Position: HR Officer
  • Reference Tel: 012 250 2188
  • Reference email address: jenny@taltec.co.za

Customer Services Clerk

Absa Brits (Main Branch in Brits)
04.2007 - 05.2014
  • -Provide splendid customer services to customers in a friendly and courteous manner at all times
  • -Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • -Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • -Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • -Inform and suggest new banking products to customers
  • -Provide information to customers on their account status and account balances
  • -Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • -Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • -Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • -Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • -Ensure that customers’ confidential information is properly protected and only used for official purposes
  • -Be involved in performing some financial related and marketing transactions
  • -Channel complex customer complaints and challenges to the right quarters for effective resolution
  • -Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
  • Reason for leaving: I resigned from Absa due to my father’s ill health – I had to take care of him and when he became better, I could not find work for 2 and a half years
  • Reference Name & Surname: Lynette Marx
  • Reference Position: Customer Services & Hosting Manager
  • Reference Tel: 012 381 2000
  • Reference email address: Lynette.marx@absa.co.za

Education

Human Resources Certificate - Human Resources Management

IQ ACADEMY
01.2020

Certificate - COIDA Short Course

Labour Guide
01.2018

Certificates - MS Office Package Short Course

Bytes Solutions
01.2009

Certificate - Frontline Customer Services

Absa
01.2007

Matric - undefined

Central Secondary School
01.2006

Skills

Skilled in MS Word functionalities

PERSONAL INFORMATION

  • Full Names: Marjorie Lucille
  • Surname: Esterhuizen
  • Identity Number: 8810140028089
  • Cell phone Number: 072 614 7740
  • E-mail address(es): Esterhuizen665@gmail.com
  • Marital Status: Unmarried (never married)
  • Number of Dependants: 2
  • Nationality: South African
  • Race/Ethnic Group: Coloured
  • Availability / Notice period: 2 weeks

Timeline

Sales Administrator / Secretary

Tal-Tec
02.2022 - 02.2023

Human Resources Admin Clerk

Obaro
06.2017 - 12.2024

Customer Services Clerk

Absa Brits (Main Branch in Brits)
04.2007 - 05.2014

Certificate - COIDA Short Course

Labour Guide

Certificates - MS Office Package Short Course

Bytes Solutions

Certificate - Frontline Customer Services

Absa

Matric - undefined

Central Secondary School

Human Resources Certificate - Human Resources Management

IQ ACADEMY

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