Lucille Coetzee

Experienced and self-motivated Divisional Office Secretary with 24+ years of industry experience overseeing a Divisional General Manager Operations office and Relieving

as General Managers Secretary in 2023 and 2025. Highly competent communicator skilled in multitasking and effectively communicating with others. Bringing forth a proven track record of successfully managing offices and helping regional leadership to work toward reaching goals. Very deadline orientated and be productive without being supervised.

Worked well independently and in a team to meet

deadlines.

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Organized and prioritized work to complete tasks in a

timely, efficient manner.

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Consistently exhibited loyalty and passion • for success.

Worked with a strong attention to detail and excellent

record-keeping abilities.

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Functioning as support for various departments

including: HR, Learning & Development, Payroll, Ops

General Manager, Credit General Manager, CEO Office, Customer Services & other stakeholders

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Responsible for all salary adjustments, increases,

decreases, & incentives earned for >300 employees.

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Daily support for 6 Regional Controllers and 5 Regional

Account Managers.

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Producing reports and spreadsheets of various Key

Performance Indicators, and record keeping thereof.

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Participated in staff and team meetings and offered

positive feedback.

• Exhibited excellent interpersonal communication skills.

• Ensuring compliances/adhere to policies and processes.

Daily, Weekly and Monthly Reports collated from Regional Controllers to be reported to the GM Office.

Mid-Year Meeting and Financial Year End Meeting files prepared for Meetings with the General Manager, Ops Director, Credit Director and C.E.O. Working through Profit & Loss, Involved in Sales Targets. Assisted General Manager in compiling information and figures for 4 Operational Meetings them being Mid-Year Financial Meeting or Financial Year End Meeting. Very involved with Profit & Loss Reports

Daily, Weekly and Monthly Scoreboards for Operations (Sales) and Credit.

Core Administrative Support:

• Scheduling and Appointments:

Managing the Divisional General Manager's calendar, including scheduling meetings, appointments, and travel arrangements.

• Communication:

Handling incoming and outgoing communication, including emails, phone calls, and correspondence.

• Document Management:

Preparing reports, presentations, and other documents, as well as maintaining accurate records and files.

• Meeting Coordination:

Organizing and preparing for meetings, including preparing agendas, Files for all Mid Year Financial Meetings as well as Financial Year End Meetings and distributing materials. This would be for Divisional Meetings and with Head Office Mid Year and Financial Year end meetings.

• Office Management:

Assisting with general office tasks, such as ordering supplies, managing equipment, and maintaining a clean and organized workspace.

Specific Tasks:

While Relieving as General Managers Secretary in 2023 and in 2025

• Travel Arrangements: Booking flights, hotels, and other travel arrangements for the general manager.
• Expense Management: Processing and managing travel and other expenses.
• Data Management: Maintaining and updating databases and spreadsheets.
• Recruiting and Training: Training newly appointed Divisional Secretaries for the company.

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Complied with regulatory guidelines and requirements.