LUCIANO SOLOMON
Customer Service Consultant
Pelican Heights,Cape Town
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Associate
CDW
Cape Town
11.2024 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Support Agent
YesPlay
06.2024 - 09.2024
- Provided professional and efficient customer service to YesPlay customers.
- Responded to customer reviews, queries and complaints through various channels, including electronic mail, live chat, telephone, social media and review platforms.
- Kept customers informed and updated on the status of their queries/requests.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
- Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
Benefits Consultant
Dennis-Gems Dental Division
Cape Town
01.2023 - 01.2024
- Attending to inbound and Outbound calls
- Customer authentication and verification
- Data capturing
- Assisting with escalations and queries
- Confirmation of dental benefits
- Assisting with claims and pre-authorization
Customer Service/Sales Consultant/Fraud Consultant
Woolworths Financial Services
Cape Town
01.2016 - 01.2022
- Attending to inbound and Outbound calls
- Customer authentication and verification
- Data capturing and updating details
- Assisting with escalations and queries
- Fraud detection and mitigation
- Preventing transactional &application fraud
- Assisted customer with Instore, personal loan and Credit card account
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Developed and maintained strong working relationships with professionals within assigned territory.
Machine Assistant- Junior Buyer - Estimator &Machine Operator
Durbanville Commercial Printers
Cape Town
01.2008 - 01.2016
- General maintenance of machines
- Transportation of stock
- Inserting gof cylinders &ink ducts
- Purchased stock& material required for business to operate at a competitive price
- Assisted with quotes and general administration
- Improved product consistency with meticulous attention to detail when setting up machinery for various production runs.
- Aided in achieving production targets by ensuring machines were running smoothly and efficiently throughout shifts.
Education
Matric - Grade 12
Strandfontein Secondary School
Cape Town, South Africa 01.2007 - 12.2007
Skills
CAMS
Additional Information
Gigi Lategan - CDW
Head of customer care
0658262519
Peter La Cock - YesPlay
Head of customer care
0768861179
Mpho Mpango - DENNIS-Gems
Manager
068 403 8333
Carl Murphy - Woolworths Financial Services
Manager
083 542 9523
Vincent McCree - Durbanville Commercial
Printers Manager
073 647 2939
Timeline
Customer Service Associate
CDW
11.2024 - Current
Customer Service Support Agent
YesPlay
06.2024 - 09.2024
Benefits Consultant
Dennis-Gems Dental Division
01.2023 - 01.2024
Customer Service/Sales Consultant/Fraud Consultant
Woolworths Financial Services
01.2016 - 01.2022
Machine Assistant- Junior Buyer - Estimator &Machine Operator
Durbanville Commercial Printers
01.2008 - 01.2016
Matric - Grade 12
Strandfontein Secondary School
01.2007 - 12.2007
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