LUCIAL DAVID
KZN, Durban
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
NQO SECURITY
Ballito
08.2023 - Current
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Created and maintained personnel records in accordance with legal requirements.
- Maintained an up-to-date knowledge of labor laws and regulations related to hiring practices.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
- Collaborated with department heads to develop programs that promote workplace safety and health.
- Developed strategies aimed at improving workplace diversity by promoting equal opportunity hiring practices.
- Advised supervisors on appropriate action plans when dealing with employee misconduct issues.
- Directed recruitment, selection and hiring processes.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented security policies, procedures and standards in compliance with applicable laws.
- Assessed risks associated with physical security threats.
- Coordinated with law enforcement agencies during criminal investigations.
- Reviewed reports from guards regarding any suspicious activity or incident.
- Conducted background checks on prospective employees prior to hiring.
- Analyzed trends in security-related data to identify potential vulnerabilities.
- Trained new security officers on safety protocols and company standards.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Provided guidance to staff on administrative issues such as payroll processing, and employee benefits administration.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
General Manager
First Plan Protection Services (Security)
Durban
04.2021 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Led employee evaluations with constructive feedback to boost performance.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Finance Manager
NQO Security Services (Security)
Ballito
01.2019 - 03.2021
- Developed and managed financial plans for a variety of investments.
- Prepared financial documents such as budgets, forecasts and reports.
- Monitored cash flow to ensure sufficient liquidity.
- Assisted in the development of internal controls to protect company assets.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Created monthly performance metrics that tracked key performance indicators.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Managed payroll processing activities for multiple entities including tax filings.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Coordinated with other departments within the organization regarding budgeting matters.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Managed relationships with tax authorities, bankers and auditors.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed invoicing systems and internal controls to boost billing efficiencies.
General Manager
Ulwandle Travel (Travel and Tourism)
01.2018 - 01.2019
- Analyzed transportation costs, identified areas for cost reduction, and implemented new strategies to reduce expenses.
- Developed and maintained a comprehensive database of all vehicles and drivers in the transport fleet.
- Drafted monthly reports on fuel consumption and other related metrics.
- Evaluated driver performance and took corrective action where necessary.
- Coordinated with vehicle maintenance personnel to ensure proper upkeep of vehicles in the fleet.
- Negotiated contracts with suppliers for the provision of transport services according to operational needs.
- Created training programs for new drivers on safe driving practices and operating procedures.
- Provided support to drivers during their trips, such as resolving customer complaints or providing assistance in case of an accident or breakdown.
- Conducted regular inspections of vehicles in the fleet to ensure they are up-to-date with legal requirements.
- Worked closely with internal departments such as finance and operations to ensure smooth running of daily operations.
- Identified opportunities for improvement within existing transport processes.
- Supervised activities of workers engaged in transporting clients
- Monitored the performance of staff members to ensure quality standards were met.
- Assisted in the recruitment, hiring, training and development of new employees.
- Analyzed financial data to create detailed reports on monthly operating costs and revenues.
- Ensured safety protocols were followed by all staff members at all times.
- Reviewed contracts with vendors for supplies, equipment maintenance and other services as needed.
Junior Safety Officer
RJL Investments (Construction)
01.2016 - 01.2018
- Conducted safety inspections and audits at the workplace.
- Developed and implemented safety policies to ensure compliance with local regulations.
- Identified hazardous conditions in the workplace and recommended corrective actions.
- Assisted with incident investigations, including root cause analysis, corrective action plans, and follow-up activities.
- Provided training on safe work practices for new employees.
- Monitored the use of personal protective equipment among workers to ensure compliance with safety standards.
- Investigated employee complaints related to health and safety issues in the workplace.
- Documented all incidents, accidents, injuries, near misses, unsafe conditions or behaviors observed in the workplace.
- Coordinated emergency response drills to ensure preparedness for real emergencies.
- Ensured that proper signage was displayed throughout the facility regarding safety protocols and procedures.
- Conducted regular reviews of safety programs to evaluate effectiveness and make necessary adjustments where needed.
- Reviewed accident reports from supervisors on a daily basis to determine root causes and identify areas needing improvement.
- Inspected fire extinguishers monthly according to standard operating procedures.
- Assisted in developing emergency response plans for hazardous situations such as fires or chemical spills.
- Developed and created materials for new employee health and safety orientations.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
Retail Sales Associate
The Hub
Richards Bay
02.2016 - 12.2017
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Waitress/Restaurant Hostess
Beluga
Durban
12.2014 - 02.2015
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
Bachelor of Arts - Health Sciences And Social Services
University Of South Africa
Durban05-2019
Some College (No Degree) - Basic Fire Fighting
RESS
Bluff12-2018
Security Training Course - Grade A
Isikhumba Sengwe Training
Durban05-2017
SAMTRAC Certificate - Safety, Health And Environmental Management
NOSA
Richards Bay09-2015
National Senior Certificate - Grade 12
North Coast Agriculture College
Shakaskraal12-2013
Bacherlor of Arts Honors - Psychology
University of South Africa
Skills
- Organizational improvement
- Strategic Planning
- Resource Allocation
- Innovation management
- Reporting management
- Operations Management
- Operations Planning
- Documentation And Reporting
- Corporate Communications
- Human Resources Management
- Complaint resolution
- Handling Escalations
- Project Management
- Training and mentoring
- Safety and security procedures
- Staff assessments
- Compliance Management
- Emergency Response
- Staff Monitoring
- Business Continuity
- Regulations and compliance
- Safety hazards analysis
- Environmental Monitoring
- Financial Management
- Business Forecasting
- Lender relationships
- Verbal and written communication
- Financial Budgeting
Languages
English
First Language
Zulu
Advanced (C1)
C1
Xhosa
Beginner
A1
Certification
- PSIRA GRADE A
- CODE B DRIVERS LICENCE
- FIRST AID
Accomplishments
- Designed Company Logos
- Compiled Safety Files
- Contingency plans, Project proposals, Company profiles
- Customer Service Excellence Certificate recipient
- Safety Achievement Certificate recipient
- Employee of the Month Certificate recipient
Volunteer work
- Worked with UMTAPO, to aid disadvantaged communities with tutoring facilities for schoolgoers, feeding schemes, hosting educational talks, etc.
- Participate in sandwich-making at the Missionary House, and assisting with donations
References
References available upon request.
Timeline
Manager
NQO SECURITY
08.2023 - Current
General Manager
First Plan Protection Services (Security)
04.2021 - 07.2023
Finance Manager
NQO Security Services (Security)
01.2019 - 03.2021
General Manager
Ulwandle Travel (Travel and Tourism)
01.2018 - 01.2019
Retail Sales Associate
The Hub
02.2016 - 12.2017
Junior Safety Officer
RJL Investments (Construction)
01.2016 - 01.2018
Waitress/Restaurant Hostess
Beluga
12.2014 - 02.2015
Bachelor of Arts - Health Sciences And Social Services
University Of South Africa
Some College (No Degree) - Basic Fire Fighting
RESS
Security Training Course - Grade A
Isikhumba Sengwe Training
SAMTRAC Certificate - Safety, Health And Environmental Management
NOSA
National Senior Certificate - Grade 12
North Coast Agriculture College
Bacherlor of Arts Honors - Psychology
University of South Africa
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