Open To Work
LUCIA PRECIOUS MGWENYA
Mbombela
Summary
Retail Management Professional experienced in enhancing team performance and operational efficiency. Achieved high levels of customer satisfaction through effective staff motivation and leadership. Focused on continuous improvement and optimization of front-end operations.
Overview
20
20
years of professional experience
Work History
Front-End Supervisor
The Grove Super Spar
Mbombela
02.2023 - Current
- Supervised daily front-end operations ensuring timely and accurate invoice capturing and order processing
- Managed daily operations of the front end, improving customer service efficiency by 15%.
- Coordinated front-line staff to deliver exceptional customer service and improve operational efficiency.
- Trained and mentored new front-end staff, increasing team productivity and maintaining service standards.
- Implemented a streamlined invoice capturing and order processing system, reducing errors by 20%.
- Conducted training sessions for staff on effective checkout procedures and customer interaction techniques.
- Oversaw daily cash register operations and ensured accurate balancing of cash drawers at the end of each shift.
- Managed cash handling procedures including cashing up and reconciliation to maintain financial accuracy
- Implemented store policies that improved customer satisfaction and fostered loyalty.
- Assisted customers with product inquiries and problem resolution.
- Created and organized staff schedules to ensure adequate coverage during peak shopping hours.
- Ensured cleanliness and organization of front-end areas to uphold safety standards and enhance customer experience.
Front End Manager
Pick n Pay
White River
07.2006 - 08.2021
- Oversaw daily front-end operations and staff schedules.
- Managed customer service initiatives to enhance shopper satisfaction.
- Resolved customer complaints effectively and professionally.
- Cultivated strong customer relations and developed effective customer service standards.
- Trained and mentored new cashiers on company policies.
- Enforced compliance with health and safety regulations at registers.
- Created and optimized employee schedules for shift coverage.
Education
Grade 12 - SiSwati, English, Afrikaans, Biology, Geography
Ngodini High School
MbombelaWholesale and retail operation supervisor -
A and S training consultancy
MbombelaSkills
- Sales Reporting
- Data Entry
- Invoice processing
- Cash management
- Schedule optimization
- Team leadership
- Staff training
- Communication
- Time Management
- Problem Solving
- Attention to Detail
- Organizational Skills
- Adaptability
- Decision Making
- Multitasking
- Conflict Resolution
- Customer Service
- Ms Word
- Excel
- Power Point
- Schedule optimization
- Team leadership
- Problem resolution
Languages
- SiSwati
- English
- Afrikaans
Disclaimer
Information and facts stated are true, correct and complete to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/05/85
- Gender: Female
Ethnicity
African
Languages
English
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
R83000/yr - R200000/yrTimeline
Front-End Supervisor
The Grove Super Spar
02.2023 - Current
Front End Manager
Pick n Pay
07.2006 - 08.2021
Grade 12 - SiSwati, English, Afrikaans, Biology, Geography
Ngodini High School
Wholesale and retail operation supervisor -
A and S training consultancy