Lucia Noxolo Gquka

• Streamlined administrative processes improve efficiency within the office environment.
• Oversaw rent collection to ensure consistent cash flow for property owners.
• Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
• Implemented cost-effective maintenance plans leading to preservation of property value over time.
• Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.
• Negotiated lease contracts to secure favourable terms for property owners.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Prepared detailed financial reports for property owners on a monthly basis.
• Developed strategies to retain tenants, fostering long-term residency and stable rental income.
• Managed customer relationships to achieve high satisfaction rate.
• Coordinated repair work, minimising disruption to tenants.
• Organised regular meetings with property owners regarding updates or concerns related to their investments.
• Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.

Accurate preparation of monthly attendance and payroll (using Ms Excel, Sage Payroll Business professionals, Ers biometric System) Including overtime, salary adjustments/ deductions, bonuses, and incentives of more than 450 employees in effective date accordingly.

• Maintain the payroll files & records and handover monthly payroll reports to accounts department.
• Prepare reports for management regarding payroll and settlements.
• Update and Maintain employee details in HR Management sage software.
• Coordinate all recruitment and selection such as receiving applications, short listing Cv's arranging for interviews, conducting salary fitments, and rolling out offer letters.
• Provide support and guidance on HR policies and procedures to all managers and employees.
• Interfacing with management and heads of departments for implementing HR policies and procedures in line with core organizational objectives and BCEA Act 75 of 1997.
• Maintain the work structure by uploading job requirements and job description for all positions.
• Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures, and absence management.
• Preparing documents like warnings & termination letter for employees and reports of employee performance, salary increments, renewal reports, cancellation, absconding, Etc.
• Auditing Invoices against purchase orders, researching discrepancies.
• Create and Process invoices, Payments, and Receipt.
• Manage client Data base and assisted with client communication.
• Experience with EMP201, EMP501, UIF, PAYE-related SARS matters, AND COID processing and submissions.
• Attending CCMA Cases.
• Interacted and collaborated with internal and external departments, such as the Western Cape, to meet procurement needs.
• Reviewing existing contracts with suppliers and vendors to ensure ongoing feasibility.
• Building and maintaining long-term relationships with vendors and suppliers.
• Review current vendor contracts and SLAs.
• Pricing and Negotiate contracts with vendors to secure the best deals and terms.