LUCIA MUZONGONDI
Durban
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization.
Overview
8
8
years of professional experience
Work History
Room Attendant
Beverly Hills Hotel
2021.09 - 2023.10
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
The Oyster Box
2016.02 - 2021.07
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
Languages
English
Intermediate (B1)
SHONA
Bilingual or Proficient (C2)
ZULU
Upper intermediate (B2)
Timeline
Room Attendant
Beverly Hills Hotel
2021.09 - 2023.10
Housekeeper
The Oyster Box
2016.02 - 2021.07
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