Quickbookspro
Lucia Moyo
Johannesburg North
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Office Administrative Assistant
Tridet Chemicals CC
Johannesburg
02.2018 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in company database.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Restaurant Shift Manager
Burger King Malanshof
Johannesburg
12.2016 - 01.2018
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Excelled in every store position and regularly backed up front-line staff
- Communicated with health inspectors during inspections and resolved issues found
- Cross-trained crew members on different duties to increase coverage
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs
Crew Trainer
Burger King Olivedale
Johannesburg
12.2014 - 10.2016
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Developed lesson plans, instructional materials.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained and mentored over 100 new personnel hired to fulfill various roles
Education
Skills Programme Certificate - Executive Office Assistant
02.2019 - 11.2019
Certificate - IT Essentials : PC Hardware & Software
05.2013 - 11.2013
High School Diploma -
01.2008 - 12.2012
Skills
Billing and Invoicing
Scheduling and calendar management
Database administration
Filing
Call forwarding
Meeting scheduling
Office supplies inventory management
Office management
Office administration
Documentation and control
Sorting and labeling
Multi-line phone proficiency
Staff Management
Verbal and written communication
Coaching and mentoring
Budgeting
Software
SAP
Microsoft(excel , word , powerpoint)
Outlook
Timeline
Academy Of York - Skills Programme Certificate, Executive Office Assistant
02.2019 - 11.2019
Office Administrative Assistant - Tridet Chemicals CC
02.2018 - Current
Restaurant Shift Manager - Burger King Malanshof
12.2016 - 01.2018
Crew Trainer - Burger King Olivedale
12.2014 - 10.2016
Sci-Bono ICT Academy - Certificate, IT Essentials : PC Hardware & Software
05.2013 - 11.2013
Rand Girls' School - High School Diploma,
01.2008 - 12.2012