Lucia Moyo

Work History

Tridet Chemicals CC

Johannesburg

02.2018 - Current

Provided clerical support to company employees by copying, faxing, and filing documents.
Created and updated records and files to maintain document compliance.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained office supplies inventory by checking stock and ordering new supplies.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Entered and maintained departmental records in company database.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Burger King Malanshof

Johannesburg

12.2016 - 01.2018

Excelled in every store position and regularly backed up front-line staff.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Monitored employee food handling, safety and uniform requirements.
Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw food preparation and monitored safety protocols.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Managed schedules, accepted time off requests and found coverage for short shifts
Excelled in every store position and regularly backed up front-line staff
Communicated with health inspectors during inspections and resolved issues found
Cross-trained crew members on different duties to increase coverage
Coached crew during food preparation, controlled production levels and tracked waste to manage costs

Burger King Olivedale

Johannesburg

12.2014 - 10.2016

Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Trained other employees in customer service, food safety, and performance requirements.
Maintained current knowledge of all team position requirements.
Developed lesson plans, instructional materials.
Established and maintained quality control standards.
Provided coaching and mentoring to employees.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Trained and mentored over 100 new personnel hired to fulfill various roles