Lucia Tlaleng Mliswa
Experienced Customer service representative
Witbank
Summary
Committed and hardworking person who offers 2 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Home Base Health Care
Moth Cottages
Witbank
01.2022 - 12.2022
- Improved patient comfort by providing compassionate and attentive care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Participated in ongoing training sessions to enhance caregiving knowledge and skills consistently.
- Communicated effectively with multidisciplinary teams regarding changes in patient condition or needs for additional interventions.
- Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
- Collaborated with healthcare team members to develop customized care plans for each patient.
- Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
- Documented daily observations and progress in patient records, maintaining accurate information for healthcare team reference.
- Established trusting relationships with patients through active listening and empathetic communication techniques.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Constructed cognitively stimulating activities.
- Documented vital statistics and coordinated with health care providers.
- Utilized universal precautions and infection control principles in all aspects of care.
- Attended to 3 patients a shift and gave excellent service in all their required needs
Waiter
Spur (Smokey Ridge) Restaurant
Witbank
03.2014 - 12.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for food and beverage restaurant with social relevancy and intentionality.
Education
Some College (No Degree) - Nursing Education
Khanyisa Nursing School
Mpumalanga, South Africa 01.2022 - 11.2022
Skills
Housekeeping
undefinedTimeline
Some College (No Degree) - Nursing Education
Khanyisa Nursing School
01.2022 - 11.2022
Home Base Health Care
Moth Cottages
01.2022 - 12.2022
Waiter
Spur (Smokey Ridge) Restaurant
03.2014 - 12.2014
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