Lucia Kekane
Department Manager
Johannesburg
Summary
Dynamic leader with a proven track record at Woolworths, enhancing customer satisfaction through innovative service solutions and effective staff development. Excelled in inventory management and team performance, achieving significant targets. Skilled in product sales and possesses strong communication abilities, driving results and fostering professional growth.
Overview
15
15
years of professional experience
Work History
Department Manager
Woolworths
09.2009 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
National Diploma In HR - Human Resources Management
Peninsula University of Technology, Western Cape
BellvilleSkills
Staff development
Accomplishments
. Excellent customer service awards
Additional Information
Certificate of attendance in Italy
Languages
German, italian
Advanced (C1)
Timeline
Department Manager
Woolworths
09.2009 - Current
National Diploma In HR - Human Resources Management
Peninsula University of Technology, Western Cape
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