Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
OperationsManager

Lucia Coetzee

Bloemfontein

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

OPERATIONS MANAGER

BEEF AND REEF RESTAURANT
01.2011 - 01.2021
  • Developed and implemented efficient operational processes to streamline workflow and optimize efficiency
  • Led a team of employees, fostering a positive work environment and ensuring high performance
  • Conducted regular performance evaluations and provided training and mentorship to improve team members' skills
  • Managed budgets, resources, and vendor relationships to achieve cost savings and enhance operational effectiveness

DEBTORS CLERK, SALES, PERSONAL ASSISTANT, CUSTOMER CARE

Saic Olivetti
06.2005 - 11.2010
  • Managed debtors accounts, reconciled statements, and collected outstanding payments for timely processing
  • Utilized strong sales skills to exceed monthly targets and maintain customer relationships
  • Provided dedicated personal assistant support to executives, managing schedules and coordinating meetings
  • Delivered exceptional customer care, resolving inquiries and concerns promptly to ensure client satisfaction

BUSINESS OWNER

TLC Agencies
05.2000 - 11.2005
  • Supervised team of 20 employees to ensure efficient daily operations
  • Successfully launched and operated a small business specializing in handmade crafts and products
  • Demonstrated leadership by overseeing a team of employees in day-to-day operations
  • Managed finances and budgeting processes, resulting in consistent profitability and growth
  • Developed and executed marketing strategies to increase brand awareness and drive sales

CUSTOMER SERVICE, IMPORT AND EXPORT AGENT, LOGISTICS

Genkem
02.1992 - 03.1999
  • Implemented cost-saving measures resulting in 10% reduction in operational expenses
  • Proven track record of providing exceptional customer service to meet customer needs
  • Experienced in coordinating import/export operations to ensure smooth and efficient logistics
  • Proficient in managing documentation and communication for international shipments
  • Skilled in resolving logistics issues and maintaining strong relationships with clients and suppliers
  • Managed inventory and supply chain logistics to optimize workflow and minimize delays
  • Overseeing day-to-day operations, ensuring efficiency and productivity across all departments
  • Implementing process improvements to streamline operations and reduce costs
  • Leading a team of employees, providing mentorship, training, and support
  • Managing budgets, forecasting, and reporting to senior management for strategic decision-making
  • Led cross-functional teams to streamline processes and increase efficiency by 20%
  • Implemented inventory management system resulting in 15% reduction in carrying costs
  • Trained and mentored staff resulting in improved performance and team cohesion
  • Oversaw budget and cost control measures to achieve 10% annual cost savings

Education

Courses - Typing, Personal assistant, Dictaphone, Early stages of programming

Boston Correspondence college
Johannesburg, Gauteng
11.1987

High School - English, Afrikaans, History, Art and literature, Typing, Speech and Drama

Eunice High School
Bloemfontein, Free State
11.1985

Skills

  • Leadership
  • Strategic planning
  • Problem-solving
  • Communication
  • Decision-making
  • Team management
  • Budgeting
  • Process improvement
  • Time management
  • Conflict resolution
  • Problem-Solving
  • Team Leadership
  • Customer Service
  • Operations Monitoring
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Management
  • Policies and procedures implementation
  • MS Office
  • Goal Setting
  • Interpersonal Communication
  • Client Relationships
  • Inventory Control
  • Workflow Optimization
  • Strategic Planning
  • Workforce Management
  • Client Relations
  • Continuous improvements
  • Process Improvements
  • Organizational Management
  • Superb time management skills
  • Quality Assurance Controls
  • Customer Relationship Management (CRM)
  • Invoice Processing
  • Customer Retention
  • Retail Operations Management
  • Work flow planning
  • Cost Reduction
  • Business Administration
  • Logistics Oversight
  • Purchasing and procurement
  • Customer relations specialist
  • Document Control
  • Negotiation
  • Contract Management
  • Cultural Awareness
  • Sales background
  • FLUENT IN LANGUAGE

Accomplishments

  • Reduced lost workdays and recordable incidents to Number by implementing a safety awareness program.
  • Earned the “Award Name” Award in Year for Accomplishment.
  • Reduced operational expenses by Number% by streamlining branch operations.
  • Promoted to Job Title after Number years with the company.
  • Saved the company approximately $Amount million by Action taken.
  • Saved the company $Amount by aggressively negotiating with suppliers.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.

Languages

English
Afrikaans
Italian

Personal Information

  • Date of Birth: 02/13/67
  • Nationality: South African

Timeline

OPERATIONS MANAGER

BEEF AND REEF RESTAURANT
01.2011 - 01.2021

DEBTORS CLERK, SALES, PERSONAL ASSISTANT, CUSTOMER CARE

Saic Olivetti
06.2005 - 11.2010

BUSINESS OWNER

TLC Agencies
05.2000 - 11.2005

CUSTOMER SERVICE, IMPORT AND EXPORT AGENT, LOGISTICS

Genkem
02.1992 - 03.1999

Courses - Typing, Personal assistant, Dictaphone, Early stages of programming

Boston Correspondence college

High School - English, Afrikaans, History, Art and literature, Typing, Speech and Drama

Eunice High School
Lucia Coetzee