Boasting 25 years of seasoned expertise in the short-term insurance sector. I am a proud ambassador for my company and I am deeply committed to delivering exceptional value and propelling company growth and success. My extensive experience and unwavering dedication to excellence render me an invaluable asset to any team. Currently excelling as a New Business and Training Practitioner. I focus on client relationship building through support,training, business process overview and system demonstrations employing innovative solutions and Agile methodologies to catalyze success.
Hi, I’m
Lucelle Kleynhans
New Business & Training Practitioner
Johannesburg
Summary
Overview
23
years of professional experience
2
Languages
Work History
TIAL Technologies
New Business & Training Practitioner
06.2016 - Current
Job overview
- Bring energy to TIAL system demos and keep learning fun while helping clients grow.
- Responsible for new business consultations, training, and support in an Agile way.
- Goal is to elevate relationships, client acquisition, and promote company through innovative solutions.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in short term insurance and technology.
- Championed a positive work environment by fostering open communication channels among staff and clients encouraging teamwork.
Indwe Risk Services
National Trainer
12.2001 - 05.2016
Job overview
- Launched my career in the short-term insurance industry in 2001 at a national short-term insurance broker, swiftly revealing a deep-seated passion for client service.
- Progressed through various roles, from a call center agent, client service consultant, to a lead agent focusing on claim resolutions and motivations.
- Propelled into quality assurance, leveraging my keen ear for service excellence as a team leader, meticulously evaluating performance to elevate service standards.
- Transitioned to the head office as a National Trainer, delivering comprehensive training programs in soft skills, regulatory compliance, product knowledge, and systems, fostering a culture of continuous learning and development across the organization.
- Contributed to a positive company culture by serving as a mentor and subject matter expert, providing guidance and support throughout their professional development journey.
- Optimized training curriculum with team exercises, group discussions and lectures.
Education
South Africa Certificate CouncilWestonaria, South Africa
Senior Certificate (Matric)
04.2001
University Overview
Department of Education
National Diploma: Marketing Management from Marketing Management And Research
04.2001
University Overview
Unisa
Bachelor of Arts from Bachelor of Arts: Communication Science
04.2001
University Overview
Assessment College of South Africa
from Education And Training
04.2001
University Overview
Inseta
National Certificate: Short Term Insurance Lvl 4 from Short Term Insurance
10-2011
University Overview
FSBFPI
FSB Regulatory Examination from Short Term Insurance
06-2012
University Overview
Regulatory Examination: Representative (RE5)
Centre of Business Management
Higher Certificate in Short Term Insurance from Short Term Insurance
09-2015
University Overview
IISA Introductory Programme in Short-Term Insurance NQF Level 5: 60 Credits
IIS Programme in Short-Term Insurance NQF Level 5: 60 Credits
ETDP Seta
No Degree from Miscellaneous Unit Standards: Training & Education
04.2001
University Overview
Think Agile
Certified Scrum Master from Project Management
04.2001
University Overview
Skills
Client relationship management
Timeline
New Business & Training Practitioner
TIAL Technologies
06.2016 - Current
National Trainer
Indwe Risk Services
12.2001 - 05.2016
South Africa Certificate Council
Senior Certificate (Matric)
04.2001
Department of Education
National Diploma: Marketing Management from Marketing Management And Research
04.2001
Unisa
Bachelor of Arts from Bachelor of Arts: Communication Science
04.2001
Assessment College of South Africa
from Education And Training
04.2001
ETDP Seta
No Degree from Miscellaneous Unit Standards: Training & Education
04.2001
Think Agile
Certified Scrum Master from Project Management
04.2001
Inseta
National Certificate: Short Term Insurance Lvl 4 from Short Term Insurance
FSB
FSB Regulatory Examination from Short Term Insurance
Centre of Business Management
Higher Certificate in Short Term Insurance from Short Term Insurance
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