Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lucas Sekete

Senior Supervisor
Johannesburg

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management. Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Senior Supervisor

South African post office
Johannesburg, South africa
06.2021 - Current
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified underperforming areas and implemented effective process improvements.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Assessed problems and conflicts and resolved independently.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Maximized personal competency through continuous professional development.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Monitored workflow to improve employee time management and increase productivity.
  • Set overall vision and provided team leadership.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Maintained compliance with company policies, objectives and communication goals.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Monitored expenditures to mitigate risk of overages.

Acting Operation manager

SouthAfrican postoffice
Johannesburg, South Africa
02.2004 - 05.2021
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed team communications and information for meetings.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Delivered services to customer locations within specific timeframes.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Increased customer satisfaction by resolving issues.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Supervisor of Operations

South African post office
Johannesburg, South Africa
02.1998 - 06.2003
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Formulated processes to reduce downtime and financial loss.
  • Reviewed operations reports to understand numbers and trends.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified procedure or process changes required to improve performance and productivity.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Prepared annual budgets with controls to prevent overages.

Education

Bachelor of Business Administration Degree - Business Administration

Mancosa College
South Africa
02.2019 - 02.2021

Certificate - Customer Relationship management Applied stats

University of South africa
South Africa
01.2022 - 06.2022

Customer Relationship management Principles - Customer service

University of South Africa (UNISA)
SouthAfrica
01.2022 - 06.2022

Pre -entry to SMS programme - Administration

National school of Government
South Africa
07.2022 - 08.2022

Project Management certificate - Projects

National school of Goverment
South Africa
07.2022 - 08.2022

Strategic Human resources management - Labour relations and motivation of Employees

National school of Goverment
South Africa
08.2022 - 09.2022

Ethics in the Public service - Behavior

National school of Govermment
SouthAfrica
08.2022 - 09.2022

Strategic planning and management certificate - Management

National School of Goverment
South Africa
08.2022 - 09.2022

Skills

Business planning

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Strategic Human resources management - Labour relations and motivation of Employees

National school of Goverment
08.2022 - 09.2022

Ethics in the Public service - Behavior

National school of Govermment
08.2022 - 09.2022

Strategic planning and management certificate - Management

National School of Goverment
08.2022 - 09.2022

Pre -entry to SMS programme - Administration

National school of Government
07.2022 - 08.2022

Project Management certificate - Projects

National school of Goverment
07.2022 - 08.2022

Certificate - Customer Relationship management Applied stats

University of South africa
01.2022 - 06.2022

Customer Relationship management Principles - Customer service

University of South Africa (UNISA)
01.2022 - 06.2022

Senior Supervisor

South African post office
06.2021 - Current

Bachelor of Business Administration Degree - Business Administration

Mancosa College
02.2019 - 02.2021

Acting Operation manager

SouthAfrican postoffice
02.2004 - 05.2021

Supervisor of Operations

South African post office
02.1998 - 06.2003
Lucas SeketeSenior Supervisor