LUCAS MASHISHI
Tembisa
Summary
Proficient in maintaining smooth and efficient systems. Systematic, professional with keen eye for details, strong focus on performance improvements and skill in root cause analysis. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job requirements and the need to do extra. Motivated to learn from fellow senior personnel, grow and excel within the industry. Basic skills in Microsoft Office, as well as job-specific tools and equipment.
Overview
9
9
years of professional experience
Work History
Electronic Quality and Development Technician
Centurion Systems - Head Office
10.2019 - Current
- Inspecting and testing products and components to diagnose issues, recognize defects and determine appropriate repairs.
- Perform troubleshooting, diagnosis and repair of CENTURION products.
- Recommend design modifications to eliminate product malfunctions.
- Actively listen to customers' requests, confirm full understanding before addressing concerns.
- Work with customers and technicians to understand needs and provide excellent service.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and trend analysis.
- Develop and maintain courteous and effective working relationships.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve issues.
- Inspect completed CENTURION products for functionality and quality, alert stakeholders about areas of concern and seek out root causes and solutions.
- Fix circuit boards and analyze faults using schematics, wiring diagrams and testing instruments.
- Tested various types of electronic products using microscopes, oscilloscopes, multi-meters, and other testing instruments.
- Reviewing and interpreting technical documents, including service manuals, specifications and wiring diagrams.
- Use information in technical diagrams, schematics and manuals to understand product operations.
- Educate equipment operators on proper use of equipment.
- Determined root cause of deviations and non-conforming results and implement/recommend appropriate corrective and preventive actions.
- Document and execute detailed test plans and test cases, summarize and log findings for reporting purposes.
- Safeguard customer requirements as well as product quality standards by delivering continuous technical support to Senior Technicians.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Conducting investigations into questionable test results.
- Draft technical documents such as, testing protocol and trend analyses.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Technician
Centurion Systems -Cape Town
04.2016 - 09.2019
- Performed cost efficient Mechanical repairs, testing and maintenance, and service of all centurion products.
- Electronic Repairs and Diagnostics on all circuit boards.
- Ensured all repairs done operate in original state.
- Did telephonic technical product support.
- Gave Technical support to walk in clients.
- Gave On-site technical product support.
- Responsible for functionality of all demo product equipment.
- Reporting of product faults.
- Functionality and maintenance of test jigs.
- Ensured Good housekeeping of workstations and HSE.
- Admin functions for technical department (Quotations, Invoices and equipment needed for Technical department).
- Product Training (For staff and clients).
- Assist production and R&D department in establishing failure trends and suggest possible improvements.
- Monthly reports of Technical Department.
- Ensure stock levels of spares for repairs are kept above minimum bin levels by monitoring spare parts inventory and addressed shortages with stores personnel.
- Maintaining optimal relationships with client base, ensuring that the needs of the client comes first.
- Resolving queries and ensuring that client queries are handled efficiently and professionally.
- Tested components and systems to evaluate performance and identify concerns.
- Observed test jigs operation to diagnose and troubleshoot reported issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained quality assurance and customer satisfaction objectives.
- Suggested specialized fixtures, test jigs and procedures for failure analysis.
- Performed evaluations of equipment performance to optimize productivity.
- Maintained compliance with regulatory standards and safety requirements.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Organized work to meet demanding production goals.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
GSE 1 Operator
Swissport ZA -
01.2015 - 04.2016
- Verified documentation and condition of freight to assure quality standards were achieved.
- Adhered to company policies, safety procedures and performance standards.
- Set up for landing flights by erecting ground equipment and adjusting specifications based on changing weather and project needs to achieve 0 ground incidents target.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Fully cooperated with Flight Technicians to deliver team-oriented atmosphere, which enabled completion of various large-scale projects.
- Contributed to team results in fast-paced aviation environments.
- Efficiently prepared job sites by removing debris and setting up materials and tools on parking bay.
- Closely monitored coworkers, tasks and construction areas to minimize safety accidents and maximize productivity.
- Assisted Grooming personnel and Flight controllers with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
- Observed all landside and aviation safety regulations on job sites to keep accidents to minimum.
- Signaled equipment operators to complete proper alignments, movements and adjustments.
Mechatronics Lab Technician
Tshwane University of Technology
06.2014 - 07.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
- Carried out day-to-day duties of Laboratory accurately and efficiently.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours, day, weekend and holidays when needed. .
Education
Advance Diploma In Management Practice - Business Management
09.2023
Diploma - Customer Service
11.2017
National Diploma - Mechatronics Engineering
12.2013
Nated Level 4 - Electrical Engineering
11.2009
Subjects Completed
N4 Engineering Mathematics
N4 Engineering Sciences
N4 Electro Technics
Workshop - Human Resource Management
2009
Workshop - Financial Management And Sales And Marketing
2009
Grade 12 -
12.2008
First Additional Language
English Home Language
Mathematics
Life Orientation
Engineering Graphics and Design
Mechanical Technology
Physical Sciences
Skills
- Team building and development
- Development and writing of SOP's
- Technical Report writing
- Conflict Resolution
- Development of Processes and Procedures
- Written communication
- Operational Improvements
- Providing Feedback
- Product Presentations
- Training Courses
Timeline
Electronic Quality and Development Technician - Centurion Systems - Head Office
10.2019 - Current
Senior Technician - Centurion Systems -Cape Town
04.2016 - 09.2019
GSE 1 Operator - Swissport ZA -
01.2015 - 04.2016
Mechatronics Lab Technician - Tshwane University of Technology
06.2014 - 07.2015
Henley Business School - Advance Diploma In Management Practice , Business Management
Alison - Diploma , Customer Service
Tshwane University of Technology - National Diploma, Mechatronics Engineering
Ekurhuleni West College - Nated Level 4 , Electrical Engineering
Running Business Today - Workshop , Human Resource Management
Running Business Today - Workshop, Financial Management And Sales And Marketing
Rhodesfield Technical High School - Grade 12,
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