Luca Gallarate

• Assist with special requests such as medical cases, animal transportation, unusual equipment
• Troubleshooting errors internal systems and advise Team Leaders of website bugs
• Help clients with all queries they might have via telephonic conversation or email
• Investigate claims and errors and try resolve them to best of customer satisfaction

• Assist with product development and technical support with aspects including B2B booking platform
• Inputs for budgets and forecasts
• Create sales reports and managing override agreements with Accounts

Achievements |

Convert leads into current clients

Understand technical aspects of booking platform and demonstrating to clients how to use the platform

• Servicing existing accounts and new accounts with rate contracts and resolve issues that clients face

• Develop products for clients that are suited for their needs and target market

• Converting new business leads into business opportunities and long-term clients

Achievements |

Secured new accounts in the Golfing Travel Industry

Maintain clients by competing in Tender offers

Convert leads into current clients

• Servicing existing accounts whilst establishing new accounts by planning and organising a daily work schedule to call on existing or potential clients
• Adjusting content of sales presentations by studying the type of client or trade factor
• Focusing sales efforts by studying existing and potential volume of clients

• Keeping management informed by submitting activity and results reports

Achievements |

Increased sales in my channel and consistently achieved my KPI's

•Achieve personal and common sales and service level targets
•Support special events
•Management of inventories, stocks and cash

•Conducting Market Research
•Capturing and presenting findings

•General assistance with compiling sales data

Achievements |

Established leads for potential accounts in the restaurant and fast food industry

Conduct Market research and build understanding of the food service industry in South Africa