Luc Groom

Role Summary

Lead payroll operations with a strong focus on client implementations, process optimisation, and product consulting. Act as part of the management team, supporting and developing staff while ensuring accurate, compliant, and efficient payroll processing for clients.

Key Responsibilities

Lead and manage payroll product implementations, including historical data reconciliation and validation

Consult with clients to identify best-practice payroll processes aligned to their business needs

Train clients and internal staff on payroll systems and processing workflows

Provide day-to-day operational support to clients, resolving payroll and system issues

Test new payroll product features and provide feedback to improve functionality

Support the growth and upskilling of payroll support staff

Build and present monthly management reports, communicating payroll outcomes to peers and management

Key Achievements

Developed a standardised implementation document to improve onboarding consistency

Reviewed and corrected taxation configurations, ensuring accurate statutory compliance

Designed and implemented a Termination Processing Flow, improving efficiency and accuracy

Created a structured Client Onboarding Flow Process

Introduced sign-off documentation to formalise payroll approval and accountability

Built a simplified data review process, reducing reconciliation time and errors

Problem Solving & Ownership

Trusted to resolve complex, day-to-day payroll and system issues for clients

Actively collaborate with the Product Manager to enhance system functionality and usability

Design and implement improved internal processes to support the operations and support teams

Recognised as a go-to subject matter expert for payroll and system-related queries

Training & Knowledge Transfer

Deliver client and internal staff training on payroll systems and best-practice processing

Create and maintain process documentation, workflows, and user guides

Stakeholder Engagement

Work closely with clients, HR, finance teams, developers, sales, management, and support staff

Translate technical payroll and system processes into clear, user-friendly explanations for non-technical stakeholders

Tools, Systems & Technical Skills

Payroll & Systems:GreatSoft Payroll, CRM, Planner

Data & Automation:Excel, VBA, Power Query, SQL, Power Automate

Reporting & Documentation: Word, PowerPoint, MS Lists, MS Forms

Statutory Reporting:EMP201, UIF Declarations, Employment Equity, IRP5 Certificates

Role Summary

Responsible for end-to-end payroll administration and junior bookkeeping functions, supporting clients with accurate payroll processing, statutory submissions, and monthly reporting.

Key Responsibilities

Process monthly payroll inputs and calculations for clients

Prepare and submit monthly statutory returns, including EMP201

Produce and distribute monthly payroll reports to clients

Capture and process invoices within the accounting module

Support day-to-day client payroll processing and queries

Key Achievements & Development

Built a strong foundation in payroll processing and statutory compliance

Developed working proficiency in Excel for payroll data handling

Created and customized payslip report formats

Gained hands-on experience with Pastel Payroll and Pastel Accounting systems

Problem Solving & Ownership

Managed day-to-day payroll processing with accuracy and consistency

Took ownership of client payroll cycles, meeting deadlines and compliance requirements

Stakeholder Engagement

Worked closely with clients, finance teams, management, and sales

Provided payroll information and reports to support client decision-making

Tools, Systems & Technical Skills

Payroll & Accounting: Pastel Payroll, Pastel Accounting

Data & Reporting: Excel

Statutory Reporting:EMP201, IRP5, VAT

Supervised signage production and installation projects from fabrication to onsite delivery

Led office and site staff to meet project timelines, quality standards, and client expectations

Managed onsite installations including wiring, welding, and structural fitting

Ensured compliance with safety standards and workmanship quality

Key Skills Developed: Team leadership, project coordination, quality control, client-facing delivery

Technical Skills: Welding (CO₂ & Arc), electrical wiring, signage installation, vinyl application, spray painting

Supervised shop-floor staff and supported daily sales operations

Managed stock control, merchandising, and cash-up

Assisted customers at counter and via telephone, including order processing

Mixed paint to specification and ensured customer satisfaction

Key Skills Developed: Customer service, supervision, stock management, cash handling

Self-motivated, with a strong sense of personal responsibility.

Gained international work experience across multiple industries

Primary role as Second Chef at a golf resort (MacRie), supporting kitchen operations

Assisted with lunch, dinner, and pastry preparation in a high-volume hospitality environment

Key Skills Developed: Discipline, adaptability, teamwork

Installed regulated gun safes and shop security solutions

Built and installed burglar bars for retail environments

Performed general maintenance including plastering, painting, and tiling

Supported sales activities linked to security installations

Key Skills Developed: Problem-solving, precision work, compliance-focused installations, client trust

(School holidays & weekends)

Installed aluminum fittings including showers, sliding doors, and windows

Cut and fitted glass and mirrors to specification

Performed onsite glazing and finishing work

Key Skills Developed: Attention to detail, hands-on technical skills, client interaction, reliability