LUBOYA Jeannot Djeli-Rex TSHILUMBA

• Evaluating employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
• Increasing repeat business by building strong relationships with guests and addressing their concerns promptly.
• Reducing wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
• Managing inventory control systems, reducing waste and controlling costs within the Front Office Department budget.
• Improving customer satisfaction by efficiently managing reservations and seating arrangements.
• Overseeing maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
• Assisting in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.

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• Resolving conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.

• Harbouredge (De Waterkant), Canal Quays, Marina and Century City Branch management, dealing with all HR related issues and processes; Team management, All departments (Housekeeping, Front Desk Office and Maintenance) in accordance with HQ HR instructions;...
• Ensuring efficient operations on the floor
• Establishing and maintaining Hotel/Property and Company’s standards
• Owners and guests interaction (Bookings, inventory, maintenance…) Managing day-to-day operations, ensuring the quality, standards and that all owners expectations are met
• Petty cash expenses handling and recons submission at the HQ
• Managing day-to-day operations, ensuring the quality, standards and that guest expectations are met
• Handling and resolving guests and owners complaints
• Participating in the development and implementation of corrective action
• Ensuring Exceptional Guest and owners service
• Supervising and managing all financial accounts and standard operating procedures… Supervising the end of day banking
• Inventory check and replacement
• Upgrading units standard in agreement with the owners (Renovations, etc)
• Handling all reservations issues (Double bookings, upgrading and extensions…)
• Daily report to the CEO
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Managed the Front Desk by ensuring efficient and smooth daily run (duty roster, regulations and rules) in accordance with the company policy and standard.
• Trained new staff on the reservations systems (Protel, Guesty, Nightbridge & Semper)
• Daily, weekly and monthly cash-ups report to the Head Office
• Understood Senior Host’s position well enough to perform duties in his absence
• Resolved guest complaints by addressing issues with Housekeeping department promptly.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
• Managed day-to-day operations, ensuring the quality, standards and that guest expectations are met
• Participating in the development and implementation of corrective action
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
• Supervised and managed all financial Front desk accounts and standard operating procedures … Supervised the end of day banking.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.