Summary
Overview
Work History
Education
Skills
References
Timeline
Lubabalo Mkhangala

Lubabalo Mkhangala

Learning Technology Consultant
Johannesburg

Summary

Experienced Learning Technologist with over five years of expertise supporting and managing Learning Management Systems (LMS) at Wits University. Skilled in troubleshooting technical issues, managing user requests, developing training materials, and collaborating with quality assurance teams to ensure smooth technology upgrades. Adept at handling multiple priorities, providing exceptional customer service, and liaising effectively between users and third-party vendors.

Previously held roles in claims assessment, administrative, and member support positions within healthcare and municipal sectors, demonstrating versatility and strong stakeholder management skills.

Currently pursuing a Master of Management in Digital Business at Wits Business School, building advanced knowledge in digital transformation, modern management principles, and digital strategy to complement a solid foundation in business administration and IT systems. Holds a Postgraduate Diploma in Management (Digital Business) plus technical certifications that reinforce expertise in digital innovation and system development.

Strong communicator with meticulous attention to detail, capable of maintaining effective workflows through incident reporting and documentation. Committed to continuous professional development and driving digital advancements in learning technologies and management.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Learning Technologist

Wits University
03.2019 - Current
  • Attend to Student and staff queries by answering telephone calls relating to ULwazi/ Sakai LMS.
  • Instill and support.
  • Update and create work process documents.
  • Maintains communication and manages calls by logging the Incident reporting database (Otter System/ Wits help –ISM System).
  • Follow - up on unresolved issues and flagged tickets, therefore provide solutions/ feedback.
  • Conduct presentation based on canvas new features on the uLwazi administrators meeting.
  • Resetting password for staff and students who are struggling to login into uLwazi Learning management System or their studentsemail and self-service portals.
  • Troubleshoot issues and liaise with third parties to resolve other matters relating to the LMS.
  • Managing the Zahrah system by creating spaces for new users and attending to requests from users who would like to create and update forms on Zahrah system.
  • Develop training materials and student/lecturer’s guides

Legal Administrator - Intern (Invoice Clerk)

City of Tshwane Municipality
01.2017 - 12.2017
  • Drafting pro-forma invoices therefore escalate them to the Finance Department for Approval
  • Managing file storage, keep track record manually and systematically.
  • Archiving all Invoices according to their file name(s) and references
  • Attending to walk-in, email queries and providing solutions to clients

Member Support Consultant (MSC)

Thebe ya bophelo Healthcare Administrators
02.2013 - 07.2016
  • Dealing with member & Service Provider queries.
  • Provide members and Service providers with new information that has been amended by the scheme in termsof the scheme brochures.
  • Recruit new members to the scheme.
  • Do presentation for recruit and for new business.
  • Managing internal and external enquiries and escalate to third party such as (PPN, MSO, and MEDISCOR) for extendedassistance.

Claims Assessor (Technical Trainee)

Thebe ya bophelo Healthcare Administrators
  • Assessing Pathology Claims (EDI and Paper).
  • Radiology Claims (EDI and paper).
  • General Practitioner claims (EDI and Paper).
  • Assessing all the Specialist Claims.
  • Compile monthly Analysis and Trend analysis Report.
  • Compile rejection analysis report.
  • Compile MVA Report.
  • Attend to general claim complaints.
  • Prepare and attend to monthly report meetings on behalf of Claims specialist.
  • Managing stakeholder relationships – internal and external.

Education

Masters in Management - Digital Business

Wits University
04.2001 -

PG Diploma - Management (Digital Business)

WITS BUSINESS SCHOOL (WBS)

System Development NQF Level 4 - undefined

DYNAMIC DNA

Technical Support NQF Level 4 - undefined

TORQUE – IT

Degree - Business Administration

CIDA CITY CAMPUS

High School -

Fontanus Comprehensive

Skills

Assertiveness

References

  • Gugu, Nene, Program project Officer, 011 717 3535, Wits Business School
  • Tinashe, Banda, Academic Head, 011 759 5940, Dynamic DNA
  • Zethu, Luisi, Senior LT Consultant, 011 717 7179/76, Wits University ICT
  • Dumisani, Twala, Project Manager, 011 602 9065/ 9000, Torque IT
  • Simon, Sithole, Group Legal Counsel Director, 012 358 7508 / 012 358 7494, City of Tshwane Municipality
  • Zanele, Kubeka, Key Accounts Manager, 011 544 88, Thebe Ya Bophelo Healthcare

Timeline

Learning Technologist - Wits University
03.2019 - Current
Legal Administrator - Intern (Invoice Clerk) - City of Tshwane Municipality
01.2017 - 12.2017
Member Support Consultant (MSC) - Thebe ya bophelo Healthcare Administrators
02.2013 - 07.2016
Wits University - Masters in Management , Digital Business
04.2001 -
Claims Assessor (Technical Trainee) - Thebe ya bophelo Healthcare Administrators
WITS BUSINESS SCHOOL (WBS) - PG Diploma, Management (Digital Business)
DYNAMIC DNA - System Development NQF Level 4,
TORQUE – IT - Technical Support NQF Level 4,
CIDA CITY CAMPUS - Degree, Business Administration
Fontanus Comprehensive - High School,

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Lubabalo MkhangalaLearning Technology Consultant