Lubabalo Mahle
IT SUPPORT ENGINEER
NorthCliff,Randburg
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
IT Support Engineer
M&C Saatchi Abel
Houghton Estate, Johannesburg
01.2021 - Current
- Advance desktop support (hardware/software)
- Support server operating systems.
- Maintain and configure Domain.
- Maintain and configure AD, GPO and DFS technologies.
- Maintain and configure networking - switches and routers.
- Manage and maintain Office 365.
- Manage and maintain of Vmware.
- Install and configure crowdstrike virus.
- Maintain and configure Virtual Machines.
- Configure printers.
- Mac OS support.
- Install, upgrade and configure rights, security and software on file server.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
IT Infrastructure Intern
JCDecaux
Bryanston, Johannesburg
11.2019 - 02.2020
- Responsible for providing desktop support
- Assist in the co-ordinating and supply of 2nd line support to internal users.
- Install, upgrade and configure network printing.
iOS Repair Technician
iStore
11.2018 - 02.2019
- Repairing batteries and screens on iPhones.
- Calibrating the devices.
- Working on the GSX software/application.
- Maintained inventory of repair supplies and ordered parts.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
Education
Information Systems Network Engineering -
Pearson Institute
Bedfordview, South Africa 01.2017 - 01.2018
Skills
Active Directory
Microsoft 365
VMware
Windows Server
Exchange
JAMF
Helpdesk( Fresh desk)
Vlans
Mimecast
undefinedCertification
Microsoft Azure 900
Timeline
IT Support Engineer
M&C Saatchi Abel
01.2021 - Current
IT Infrastructure Intern
JCDecaux
11.2019 - 02.2020
iOS Repair Technician
iStore
11.2018 - 02.2019
Information Systems Network Engineering -
Pearson Institute
01.2017 - 01.2018
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