Luanda Mkhungo
Marketing Sales
Johannesburg
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Product or Service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Agent
Siyakhula Products
Randburg
06.2017 - 06.2023
- Maintained detailed records of customer interactions to ensure seamless handoff when transitioning accounts or collaborating on projects across departments.
- Maintained a comprehensive understanding of industry trends, competitor offerings, and market conditions in order to provide insightful recommendations to clients.
- Consistently exceeded quarterly quotas by skillfully identifying qualified prospects through diligent pipeline management efforts.
- Developed strong client relationships through consistent communication and outstanding service.
- Enhanced customer satisfaction by addressing concerns promptly and providing personalized solutions.
- Utilized CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects.
- Managed a portfolio of high-value accounts, resulting in long-term business partnerships and repeat customers.
- Collaborated with cross-functional teams to streamline processes, reducing inefficiencies and improving the overall customer experience.
- Successfully negotiated favorable contract terms with clients that resulted in higher profit margins without sacrificing quality or service levels.
- Worked closely with marketing team members to develop targeted sales materials and campaigns that effectively reached desired audiences.
- Continuously refined personal sales approach based on feedback from managers, peers, and customers to improve effectiveness over time.
- Achieved top-ranking status among peers consistently by exceeding sales targets month after month.
- Trained junior sales agents in product knowledge, effective sales tactics, and negotiation skills for better performance outcomes.
- Implemented innovative sales techniques which led to a significant increase in new business opportunities.
- Trained, coached, and mentored new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Built relationships with customers and community to promote long term business growth.
Call Center Representative
Stratus Consumables
Sandton
02.2012 - 06.2017
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
Education
MATRIC - High School
Durban Girls Secondary School
Durban 01.2005 - 12.2009
Skills
CRM proficiency
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Agent
Siyakhula Products
06.2017 - 06.2023
Call Center Representative
Stratus Consumables
02.2012 - 06.2017
MATRIC - High School
Durban Girls Secondary School
01.2005 - 12.2009
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