Summary
Overview
Work History
Education
Skills
Websites
Language Competencies
References
Timeline
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Loyiso Qonda Nguza

182 Tucker Avenue Waterkloof Glen, Pretoria

Summary

Reliable, energetic, and resourceful IT professional with over seven years of experience resolving client IT issues and maintaining infrastructure. The ability to learn new technology rapidly and find solutions to problems, no matter the complexity. Expertise in technical support, system administration, and customer service.

Overview

11
11
years of professional experience

Work History

IT Support and Maintenance Consultant

Edublox Reading and Learning Clinic
Pretoria
01.2019 - Current

Responsible for IT infrastructure support and maintenance for 45+ clinics and centers in the education industry, while ensuring quality customer service.

  • Microsoft 365 tenant administration.
  • Microsoft Azure Entra ID Administration.
  • Microsoft Windows 7, 8, 10, and 11 configuration and support.
  • Microsoft Office 2010, 2013, 2016, and Office 365 installation and support.
  • Mikrotik router troubleshooting and support.
  • Small business network installation and support.
  • Hikvision IP camera configuration and support.
  • Monitor Hikvision storage servers via the TeamViewer management console.
  • Printer installation, configuration, and support.
  • In-house software installation, configuration, and support.
  • Liaise with Internet service providers to resolve network-related issues.
  • Developing IT business processes.

Temporary IT Officer

Dlogan Group
Johannesburg
05.2018 - 10.2018

First point of contact for all IT-related queries throughout the group, and responsible for all IT infrastructure, support, and systems uptime.

  • Desktop support for Windows 7, 8, 10, and Mac OS.
  • Network and USB printer support: Ricoh and HP.
  • Bitrix CRM Support.
  • Mobile devices support Android and iOS.
  • Outlook 2013 and 2016.
  • Office 365
  • Hosted email support (Hetzner/CPanel).
  • Euphoria hosted voice-over-IP (VoIP).
  • Contact center infrastructure support (telephony).
  • Network Support & Administration (Tenda, MikroTik, HP, Yealink, Ubiquiti)
  • Biometrics (access control management).
  • National remote desktop support via TeamViewer.
  • IT asset register administration.

Junior Network Administrator

Screenline 1971 pty ltd
Johannesburg
05.2016 - 10.2017

First point of contact for all IT-related queries throughout the group, and responsible for all IT infrastructure, support, and systems uptime. Rolled out several infrastructure improvement projects.

  • Perform LAN, WAN configurations, and troubleshooting on Cisco 3596 E-Series POE switches, Ubiquiti WAN devices, and Wi-Fi access points.
  • Install, configure, and troubleshoot 2007, 2010, 2013, and 2016 office suites.
  • Office 365 Administration / Online Exchange.
  • Procure, install, and troubleshoot desktop/laptops and network printers (Dell, HP, Epson, Brother).
  • Maintenance of Microsoft Windows 2008 servers.
  • Voice over IP Epygi IP PBX/Gateway support and troubleshooting.
  • IP camera support and troubleshooting of Provision cameras.
  • Installation and troubleshooting of IT security solutions, including firewalls, antivirus software, and intrusion detection systems.
  • Biometric clocking system support and troubleshooting.
  • Liaise with third-party vendors.
  • Configure, support, and troubleshoot third-party applications.
  • Interact and negotiate with vendors and contractors to secure network products and services.
  • Data backups and disaster recovery – onsite and cloud backups.
  • Research network products, services, protocols, and standards in support of network procurement and development efforts.
  • Network cabling: Cat 5e and Cat 6.
  • Perform network-related troubleshooting with the third service provider, Neotel.

Remote Support Engineer

EOH Managed services: Public sector
Johannesburg
04.2015 - 04.2017

Second line ICT technical support to the entire SASSA head office and all its branches around South Africa.

  • Second-line ICT support is provided to all South African Social Security Agency employees.
  • Attending to troubleshooting and resolving service desk queries using Remedy ITSM.
  • Troubleshooting queries logged on the service desk remotely.
  • Supporting and troubleshooting Windows XP, 7, and 8 operating systems.
  • Supporting and troubleshooting networked printers.
  • Supporting and troubleshooting all of the Microsoft Office suites.
  • Supporting and troubleshooting email issues on Novel GroupWise.
  • Supporting and troubleshooting 3Com VOIP handsets, and shadowing a 3rd Line Network/Telephony Engineer, learning SolarWinds, Telnet, SSH, VCX Server, and managed switches.
  • Remote support and troubleshooting for desktop and network-related queries nationally.
  • Installing and configuring Symantec anti-virus software.
  • Installing, configuring, and troubleshooting various government business applications.
  • Configuring and troubleshooting VPN/APN connections.
  • Resetting user passwords and administering user accounts using Novell eDirectory Services.
  • Resetting email passwords using Novel eDirectory Services, GroupWise.
  • Overall, desktop and network technical support is provided for various South African social security services agencies.

Desktop Support Engineer

Intergr8 IT
Johannesburg
02.2014 - 12.2014
  • First and second line troubleshooting of all end-user ICT issues.
  • Updating and closing service desk calls using G8keeper.
  • Troubleshooting service desk queries over the telephone and remotely.
  • Building desktop and laptop machines, reloading the various operating systems, and requesting applications, and deploying them into production.
  • Supporting and troubleshooting networked printers.
  • Supporting and troubleshooting the 2007, 2010, and 2012 Microsoft Office suites.
  • Supporting and troubleshooting Snom, Polycom VOIP handsets.
  • Installing, configuring, and troubleshooting Presence Eyebeam VOIP systems on client machines.
  • Installing and configuring McAfee Enterprise Anti-Virus.
  • Installing, configuring, and troubleshooting various financial business applications.
  • VIP technical support for executives.
  • Computer moves.
  • Setting up and troubleshooting VPNs and APNs connections.
  • Monitoring branch ADSL lines using Nagios, and logging calls and troubleshooting with Telkom when the network is down.
  • Configuring Netgear routers for branches.
  • Creating and administering user accounts in Active Directory.
  • Encrypting laptops using BitLocker encryption.
  • Upgrading computer operating systems and hardware.
  • Configuring branch HP switches.

Education

Azure Fundamentals - AZ 900 -

Microsoft
02-2025

SWITCH Version 2.0 -

Torque IT
Rivonia, Johannesburg
03-2016

Supplementary Training -

Westcon\Comztek
Midrand, Johannesburg
01.2014

CCNA - Cisco certified network associate -

Infosec Institute
Miami, USA
06-2013

Diploma - Master network engineer -

Torque IT
Rivonia, Johannesburg
02.2012

Matric -

The Glen High School
Pretoria, Gauteng
12-2009

Skills

  • Computer skills
  • Communication skills
  • People skills
  • Collaboration talent
  • Problem-solving abilities
  • IT infrastructure support
  • Network troubleshooting
  • Technical documentation
  • Software troubleshooting
  • Enterprise network hardware / software
  • User support
  • Cloud administration

Language Competencies

fluent (speaking, reading, writing), fluent (speaking, reading, writing)

References

References available upon request.

Timeline

IT Support and Maintenance Consultant

Edublox Reading and Learning Clinic
01.2019 - Current

Temporary IT Officer

Dlogan Group
05.2018 - 10.2018

Junior Network Administrator

Screenline 1971 pty ltd
05.2016 - 10.2017

Remote Support Engineer

EOH Managed services: Public sector
04.2015 - 04.2017

Desktop Support Engineer

Intergr8 IT
02.2014 - 12.2014

Azure Fundamentals - AZ 900 -

Microsoft

SWITCH Version 2.0 -

Torque IT

Supplementary Training -

Westcon\Comztek

CCNA - Cisco certified network associate -

Infosec Institute

Diploma - Master network engineer -

Torque IT

Matric -

The Glen High School
Loyiso Qonda Nguza