Loyiso Mpondo
Data Capturer
Port Elizabeth,EC
Summary
I am a hardworking and passionate job seeker with strong organizational skills. I am always ready to help the team achieve company goals.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction detail focused with a proven record in data management with accuracy .
Overview
15
15
years of professional experience
3
3
Languages
Work History
Data Capturer - Contract
Assupol Life
Port Elizabeth
06.2023 - Current
- Capture New business.
- Assist Brokers with Quotations.
- Filling captured documents.
- Upload correct documents on the Ddms.
- Making sure that Apps are captured correctly.
Data Capturer
MIET AFRICA
Port Elizabeth
11.2020 - 04.2023
- Rectify incorrect data captured.
- Maintained and Updated workflow record with respect to work pending and completed.
- Assisted the administrative staff with filling, typing.
- Ensured that the programmed information is always kept confidential.
- Participated in district programmes.
- (contract)
Senior Service Advisor – VW
TAVCOR MOTOR GROUP
George
07.2017 - 10.2020
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Dealing with all the fleet vehicles including rental vehicles.
- Prepared job cards for the week.
- Booked in clients.
- Handled client’s complaints.
- Did proforma invoices for clients.
- Capturing of client’s details.
- Gave clients feedback via, calls, emails and message system.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Service Advisor - Renault, Kia and Chery
SEAMANS MOTOR GROUP
05.2014 - 06.2017
- Interpreting client’s concerns.
- Liaising with Technicians in workshop.
- Costing and invoicing.
- Greeting and welcoming clients.
- Tracking vehicle progress through the workshop.
- Carrying out Admin duties, capturing client’s details.
- Upselling products.
- Worked with +-50 Pdis.
Data Capturer - Contract
KHETIMPHILO NGO
Port Elizabeth
02.2011 - 04.2013
- Compile, sort and organize data to be entered into the database or electronic files.
- Input text and data from documents into spreadsheets, database or electronic files.
- Crosscheck and verify that data has been captured into the database accurately.
- Follow M&E processes and procedures.
- Performed other duties as assigned by the Manager.
Education
Kia Academy -
Kia Academy
Kia Academy 04.2001 -
Icdl Start Certificate - undefined
East cape Midlands College
01-2013
Data Capturing Certificate - undefined
Boston City Campus
01-2013
Diploma - Public Relations
Varsity College
01-2010
High School -
Pearson High School
Port Elizabeth 01-2007
Skills
Microsoft Office 2024
Kerridge
Moto Data V10
ADP
Future Wealth
Data Capturing
Realconnect
Personal Details
- NAME: Loyiso
- SURNAME: Mpondo
- GENDER: Female
- IDENTITY NUMBER: 8905110162080
- NATIONALITY: South African
- ETHNICITY: African
- MARITAL STATUS: Single
- DRIVERS LICENSE: Yes
- OWN TRANSPORT: Yes
- CONTACT NUMBER: 079 415 7966
Timeline
Data Capturer - Contract
Assupol Life
06.2023 - Current
Data Capturer
MIET AFRICA
11.2020 - 04.2023
Senior Service Advisor – VW
TAVCOR MOTOR GROUP
07.2017 - 10.2020
Service Advisor - Renault, Kia and Chery
SEAMANS MOTOR GROUP
05.2014 - 06.2017
Data Capturer - Contract
KHETIMPHILO NGO
02.2011 - 04.2013
Kia Academy -
Kia Academy
04.2001 -
Icdl Start Certificate - undefined
East cape Midlands College
Data Capturing Certificate - undefined
Boston City Campus
Diploma - Public Relations
Varsity College
High School -
Pearson High School