Summary
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic
Loveness Tshawe

Loveness Tshawe

Junior Manager
House 30712, Motlhabeng, Mahikeng

Summary

Highly skilled, target-driven, customer and detail oriented proficient Junior Manager with an N6 Management Assistant certificate and 4+ years experience within the restaurant and hospitality sectors. Operates at an accelerated, iterative pace in a dynamic environment working on various tasks simultaneously, while adhering to strict deadlines and maintaining a high level of customer service. Demonstrates communication skills with a diverse range of stakeholders. Seeking an opportunity for further career advancement in a challenging position that fully utilises my skillset.

Work History

Junior Manager

Bootlegger Coffee Company (Rosebank)
  • Manage day-to-day operations of the coffee store
  • Supervise onboard new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers' preferences
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all coffee store areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation.

Ward Hostess

Empact Group (Alberton Hospital)
Alberton
2022 - 2023
  • To provide friendly and professional service to all customers and clients
  • Responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience
  • To support the Unit Manager in all areas in order to deliver a great customer experience
  • To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
  • Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.

Cashier

Barcelos
Mega City
2017 - 2020
  • Welcome customers and help determine their orders
  • Process customer orders and record them in the restaurant database
  • Relay customers' orders to the kitchen staff
  • Ensure all orders are delivered to the customers in a timely manner
  • Accept cash and return the correct change
  • Tally money in the cash drawer at the beginning and end of each work shift
  • Place food orders in the appropriate bags and boxes
  • Respond to customer inquiries, issue receipts, and record customer suggestions
  • Clean and arrange eating, service, and kitchen spaces
  • Help kitchen staff when needed.

Education

Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5

Taletso FET College
Lehurutshe

National Senior Certificate, Grade 12 - undefined

Kebonang Secondary School

Skills

Excellent communication skills both written and verbal, active listening and interpersonal skills

Personal Information

  • Date of Birth: 10/13/87
  • Gender: Female
  • Nationality: South African

Languages

English
isiZulu
Setswana

References

  • Abdul Carrim, Bootlegger Coffee Company (Rosebank), 083 786 7711
  • Mr OD Dumani, Empact Group (Alberton Hospital), 065 864 0718
  • Mr OC Salomand Former Supervisor, 063 0319925
  • Mrs C Koma Former Supervisor, 082 994 7327

Timeline

Junior Manager

Bootlegger Coffee Company (Rosebank)

Ward Hostess

Empact Group (Alberton Hospital)
2022 - 2023

Cashier

Barcelos
2017 - 2020

Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5

Taletso FET College

National Senior Certificate, Grade 12 - undefined

Kebonang Secondary School
Loveness TshaweJunior Manager