Highly skilled, target-driven, customer and detail oriented proficient Junior Manager with an N6 Management Assistant certificate and 4+ years experience within the restaurant and hospitality sectors. Operates at an accelerated, iterative pace in a dynamic environment working on various tasks simultaneously, while adhering to strict deadlines and maintaining a high level of customer service. Demonstrates communication skills with a diverse range of stakeholders. Seeking an opportunity for further career advancement in a challenging position that fully utilises my skillset.
Work History
Junior Manager
Bootlegger Coffee Company (Rosebank)
Manage day-to-day operations of the coffee store
Supervise onboard new wait staff and baristas
Train employees on drinks preparation and proper use of coffee equipment
Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
Maintain updated records of daily, weekly and monthly revenues and expenses
Add new menu items based on seasonality and customers' preferences
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all coffee store areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Ward Hostess
Empact Group (Alberton Hospital)
Alberton
2022 - 2023
To provide friendly and professional service to all customers and clients
Responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience
To support the Unit Manager in all areas in order to deliver a great customer experience
To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.
Cashier
Barcelos
Mega City
2017 - 2020
Welcome customers and help determine their orders
Process customer orders and record them in the restaurant database
Relay customers' orders to the kitchen staff
Ensure all orders are delivered to the customers in a timely manner
Accept cash and return the correct change
Tally money in the cash drawer at the beginning and end of each work shift
Place food orders in the appropriate bags and boxes
Respond to customer inquiries, issue receipts, and record customer suggestions
Clean and arrange eating, service, and kitchen spaces
Help kitchen staff when needed.
Education
Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5
Taletso FET College
Lehurutshe
National Senior Certificate, Grade 12 - undefined
Kebonang Secondary School
Skills
Excellent communication skills both written and verbal, active listening and interpersonal skills
Personal Information
Date of Birth: 10/13/87
Gender: Female
Nationality: South African
Languages
English
isiZulu
Setswana
References
Abdul Carrim, Bootlegger Coffee Company (Rosebank), 083 786 7711
Mr OD Dumani, Empact Group (Alberton Hospital), 065 864 0718
Mr OC Salomand Former Supervisor, 063 0319925
Mrs C Koma Former Supervisor, 082 994 7327
Timeline
Junior Manager
Bootlegger Coffee Company (Rosebank)
Ward Hostess
Empact Group (Alberton Hospital)
2022 - 2023
Cashier
Barcelos
2017 - 2020
Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5