Summary
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic
Loveness Tshawe

Loveness Tshawe

Junior Manager
House 30712, Motlhabeng, Mahikeng

Summary

Highly skilled, target-driven, customer and detail oriented proficient Junior Manager with an N6 Management Assistant certificate and 4+ years experience within the restaurant and hospitality sectors. Operates at an accelerated, iterative pace in a dynamic environment working on various tasks simultaneously, while adhering to strict deadlines and maintaining a high level of customer service. Demonstrates communication skills with a diverse range of stakeholders. Seeking an opportunity for further career advancement in a challenging position that fully utilises my skillset.

Work History

Junior Manager

Bootlegger Coffee Company (Rosebank)
  • Manage day-to-day operations of the coffee store
  • Supervise onboard new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers' preferences
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all coffee store areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation.

Ward Hostess

Empact Group (Alberton Hospital)
Alberton
2022 - 2023
  • To provide friendly and professional service to all customers and clients
  • Responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience
  • To support the Unit Manager in all areas in order to deliver a great customer experience
  • To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
  • Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.

Cashier

Barcelos
Mega City
2017 - 2020
  • Welcome customers and help determine their orders
  • Process customer orders and record them in the restaurant database
  • Relay customers' orders to the kitchen staff
  • Ensure all orders are delivered to the customers in a timely manner
  • Accept cash and return the correct change
  • Tally money in the cash drawer at the beginning and end of each work shift
  • Place food orders in the appropriate bags and boxes
  • Respond to customer inquiries, issue receipts, and record customer suggestions
  • Clean and arrange eating, service, and kitchen spaces
  • Help kitchen staff when needed.

Education

Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5

Taletso FET College
Lehurutshe

National Senior Certificate, Grade 12 - undefined

Kebonang Secondary School

Skills

Excellent communication skills both written and verbal, active listening and interpersonal skills

Computer proficient (Ms Office, Internet, Email), POS system and IT savvy

Office Administration, excellent telephone etiquette and document and data management

Leadership, store management, employee relations, business and project management

Financial administration, basic bookkeeping, budgeting and financial reporting

Cash Handling and management and Loss prevention techniques

Knowledge and comprehension of safety, sanitation, and food handling procedures

Excellent Customer Service, people skills, exceptional telephone etiquette and customer oriented

Inventory control and Management - Stock count and taking, merchandising and stock receiving

Time management, multitasking, integrity, problem solving, strategic planning and organisational skills

Team work and collaboration and ability to work independently and efficiently, weekends, shifts and retail hours

Ability to work under pressure and perform physical duties, good hand eye coordination and manual dexterity

Personal Information

  • Date of Birth: 10/13/87
  • Gender: Female
  • Nationality: South African

Languages

English
isiZulu
Setswana

References

  • Abdul Carrim, Bootlegger Coffee Company (Rosebank), 083 786 7711
  • Mr OD Dumani, Empact Group (Alberton Hospital), 065 864 0718
  • Mr OC Salomand Former Supervisor, 063 0319925
  • Mrs C Koma Former Supervisor, 082 994 7327

Timeline

Junior Manager

Bootlegger Coffee Company (Rosebank)

Ward Hostess

Empact Group (Alberton Hospital)
2022 - 2023

Cashier

Barcelos
2017 - 2020

Some College (No Degree) - N6 Certificate: Management Assistant, NQF Level 5

Taletso FET College

National Senior Certificate, Grade 12 - undefined

Kebonang Secondary School

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Loveness TshaweJunior Manager