Loveness Sibanda
Human Resources Officer
Malvern
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Takealot company environments. Ambitious Human Resources Officer with a superior understanding of HR policies. Adept at complex problem solving and making hasty decisions under large amounts of pressure. Results-driven HR Officer offering 9 years in achieving positive human resources results for 3 companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned HR Officer with vast knowledge of preparing and submitting payroll-related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions.
Overview
20
20
years of professional experience
Work History
Human Resources Officer
Arbois Seven( PTY) LTD T/A Takealot.com Delivery Team Sandton
Bryanston
06.2014 - Current
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Payroll administration and Issuing of pay checks
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Coordinated employee placements and administrative details.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
Waitress
Jazz Time Cafe
Bedfordview
01.2009 - 05.2014
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Casual Relief Teacher
Tokwana Secondary School
Plumtree
01.2003 - 12.2008
- Led classroom activities for play-based and immersive learning.
- Worked with principal's office on disciplinary and safety issues.
- Proctored quizzes, tests and standardized examinations.
- Completed documentation of attendance, grades and other required details.
- Implemented prepared lesson plans in established classrooms.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Assigned, explained and graded homework.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Monitored student progress and provided feedback to students, parents and school administrators.
Education
Bachelor of Commerce in Human Resource Management - Human Resources Management
UNISA (University Of South Africa)
Johannesburg, South Africa 06.2014 - 06.2014
Skills
HR support
undefinedTimeline
Human Resources Officer
Arbois Seven( PTY) LTD T/A Takealot.com Delivery Team Sandton
06.2014 - Current
Bachelor of Commerce in Human Resource Management - Human Resources Management
UNISA (University Of South Africa)
06.2014 - 06.2014
Waitress
Jazz Time Cafe
01.2009 - 05.2014
Casual Relief Teacher
Tokwana Secondary School
01.2003 - 12.2008
Similar Profiles
Clémentine MassonClémentine Masson
Directrice exploitation at Hotel Arbois BettexDirectrice exploitation at Hotel Arbois Bettex
Tommy LoTommy Lo
Heading for the Future (H4TF) 2023 at AIESEC Australia X West Region Delivery TeamHeading for the Future (H4TF) 2023 at AIESEC Australia X West Region Delivery Team
Pedro Henrique Arato FerreiraPedro Henrique Arato Ferreira
Delivery Driver at ELITE Delivery Team - AmazonDelivery Driver at ELITE Delivery Team - Amazon