Loveness Sibanda
Human Resources Officer
Malvern
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Takealot company environments. Ambitious Human Resources Officer with a superior understanding of HR policies. Adept at complex problem solving and making hasty decisions under large amounts of pressure. Results-driven HR Officer offering 9 years in achieving positive human resources results for 3 companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned HR Officer with vast knowledge of preparing and submitting payroll-related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions.
Overview
20
20
years of professional experience
Work History
Human Resources Officer
Arbois Seven( PTY) LTD T/A Takealot.com Delivery Team Sandton
Bryanston
06.2014 - Current
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Payroll administration and Issuing of pay checks
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Coordinated employee placements and administrative details.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
Waitress
Jazz Time Cafe
Bedfordview
01.2009 - 05.2014
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Casual Relief Teacher
Tokwana Secondary School
Plumtree
01.2003 - 12.2008
- Led classroom activities for play-based and immersive learning.
- Worked with principal's office on disciplinary and safety issues.
- Proctored quizzes, tests and standardized examinations.
- Completed documentation of attendance, grades and other required details.
- Implemented prepared lesson plans in established classrooms.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Assigned, explained and graded homework.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Monitored student progress and provided feedback to students, parents and school administrators.
Education
Bachelor of Commerce in Human Resource Management - Human Resources Management
UNISA (University Of South Africa)
Johannesburg, South Africa 06.2014 - 06.2014
Skills
HR support
Reviewing timesheets
Maintaining employee records
Report writing
Checking time cards
Reviewing data
Math skills
Investigating discrepancies
Financial software
Data review
Resolving discrepancies
Payroll auditing
Expense reimbursements
Timeline
Human Resources Officer
Arbois Seven( PTY) LTD T/A Takealot.com Delivery Team Sandton
06.2014 - Current
Bachelor of Commerce in Human Resource Management - Human Resources Management
UNISA (University Of South Africa)
06.2014 - 06.2014
Waitress
Jazz Time Cafe
01.2009 - 05.2014
Casual Relief Teacher
Tokwana Secondary School
01.2003 - 12.2008