LOVENESS HURO
Pretoria
Summary
Accomplished Senior Waitress Supervisor with a proven track record at Montanellis Group Restaurant & Hotel, enhancing customer satisfaction and revenue through expert upselling and complaint resolution. Skilled in multitasking and customer service, I excel in high-pressure environments, significantly improving dining experiences and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Waitress Supervisor
Montanellis Group Restaurant & Hotel
10.2023 - Current
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress Supervisor
Manhattan
05.2019 - 09.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Sheraton Hotel
02.2013 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Degree Hotel Management - Hospitality Administration And Management
Pretoria University
Pretoria South Africa Diploma - Hospitality And Hotel Management
Damelin College
Pretoria 08.2016
Skills
- Strong multitasking
- Customer service focus
- Flexible scheduling
- Cash Handling
Accomplishments
- Got promoted from junior waitress to a senior waitress.
Certification
- Certificate of outstanding
Languages
English
Upper intermediate (B2)
REFERENCES
- Company Name: Sheraton Hotel
- Contact Person: Mr T Sunday
- Contact Number: +2713042595
- Email adress: tsunday@sheratonhotel.co.za
- Company Name: Manhattan Hotel
- Contact Person : Michael
- Contact Number : +27641785483
- Company Name : Montanellis Group Restaurant & Hotel
- Contact Person: Neels
- Contact Number : +2712 548 1150
Timeline
Senior Waitress Supervisor
Montanellis Group Restaurant & Hotel
10.2023 - Current
Waitress Supervisor
Manhattan
05.2019 - 09.2022
Waitress
Sheraton Hotel
02.2013 - 04.2019
Bachelor Degree Hotel Management - Hospitality Administration And Management
Pretoria University
Diploma - Hospitality And Hotel Management
Damelin College
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