LOVEDELIA LERATO BVUMA
Customer Service Representative
MIDRAND
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
CLIENT SERVICE REPRESENTATIVE
DIGISTICS DIGITAL LOGISTICS
10.2014 - Current
- I'm in Customer Service Department and involved in the implementation of the following/ helping out when my supervisor is not in
- Capturing returns and do credit and debit notes for the stores
- Completing and logging raw product complaint forms
- Printing of pick tickets
- Printing invoices on Great Plain
- Follow-up on customer inquiries not immediately resolved
- Daily bread reconciliation and order placing with bakery and doing Purchasing order using Great Plains
- Daily salad reconciliation and order placing with Harvest ,Fresh To GO & Bimbo
- Logging calls and complaints from stores
- Weekly order confirmation and order capturing from stores
- Liaising between distribution centers and McD stores
- Posting of Invoices using Great Plains
- Working on Digistics Portal for Reports
- Tracking of trucks
- Investigate what products and services the customer will need even if they may not know what they need
- Troubleshoot products and services to best fit their needs and expectations
- REFERENCE : Tracy Stiles
- CONTACTS : 082 454 2255
GREY OWL KFC
06.2014 - 10.2014
- MAKING ORDERS
- CASHIER
- CHECKING STOCK AFTER SHIFT
- REASON FOR EAVING : Need to grow as an individual
SUPPLY CHAIN ADMINISTRATOR
DIGISTICS DIGITAL LOGISTICS
01.2014 - 07.2014
- Make certain of assured supply
- Assume responsibility for assured supply of product within all regions.
- Ensure that Inter DC's are correctly calculated.
- Assist Dc's with inbound management by managing and communicating receiving time slots at DC's.
- Ensure documentation is submitted timeously to DCs for picking & loading.
- Ensure weekly plan for inter DC's and special collections are communicated to MF & Operations with no last minute changes
- Ensure feedback on action items is provided timeously to Order Administration
- Ensure Netstock is used optimally
- Forecast to ensure optimum stock levels during peak periods with minimal impact to DC capacity & purchasing accordingly
- Ensure that inventory levels are managed to the minimum levels over month end period without impacting on Assured Supply
- Manage assured supply to ensure that DC does not impact market
- When impacting assured supply, notify Customer Support to implement contingency plan or letter of variance process
- Ensure input to Order Administration team is provided timeously
- Ensure training requirements are communicated to management
- Adhere to quality standards and policies
- Price updating
- Complete the promotions template in conjunction with the customer
- Have weekly meetings with the customer & report on promotions
- Communicate plan with operations with weekly update as to progress
- Minimize stock write-offs related to Event & Communications of write-offs to the customer.
- Clear the inventory off-set account on a monthly basis.
- REASON FOR LEAVING : TEMP (FILLING FOR PERSON ON MATERNITY LEAVE)
- REFERENCE : Faye Ally Buckus
- CONTACTS : 082 086 6527
ESSP
BONWELONG PRIMARY SCHOOL
01.2011 - 01.2013
- REINFORCING WORK DONE BY EDUCATORS
- ASSISTING WITH THE HOMEWORKS
- MONITORING THE CLASS WHEN TEACHER'S NOT IN
- REASON FOR LEAVING : WENT TO SCHOOL FOR EUC
Education
Grade 12 (Matric) -
Maphutha Secondary School
End User Computing - undefined
PC Training & Business College
Certificate - Generic Management NQF Level 3
ODI
Digistics Learnership 04.2001 -
Skills
Client relations
Follow-up skills
Client support
Customer support
Meeting deadlines
Order processing
Escalation management
Problem-solving abilities
Reliability
Customer service
Problem resolution
Teamwork and collaboration
Interests
READING
WRITING
SPORT
Dependants
2
Personal Information
- ID Number: 93053105012086
- Health Status: GOOD
- Date of Birth: 05/31/93
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Marital Status: SINGLE
Timeline
CLIENT SERVICE REPRESENTATIVE
DIGISTICS DIGITAL LOGISTICS
10.2014 - Current
GREY OWL KFC
06.2014 - 10.2014
SUPPLY CHAIN ADMINISTRATOR
DIGISTICS DIGITAL LOGISTICS
01.2014 - 07.2014
ESSP
BONWELONG PRIMARY SCHOOL
01.2011 - 01.2013
Certificate - Generic Management NQF Level 3
ODI
04.2001 -
End User Computing - undefined
PC Training & Business College
Grade 12 (Matric) -
Maphutha Secondary School
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