Louwrens Pretorius

· Provided on-site assistance during Trust Fund events, including welcoming and managing guests.

· Performed physical setup tasks before events to ensure an optimal experience for guests and fulfillment of sponsor requirements.

· Managed the Alumni Database (DevMan) to maintain accurate and efficient records.

· Conducted data analysis and formatting in MS Excel to produce usable and up-to-date datasets.

· Prepared technical reports, including event summaries and proposals for new software solutions.

· Established and maintained strong relationships with alumni to facilitate effective communication.

· Conducted research and implemented in-house solutions to address complex datasets and resolve bottlenecks in the DevMan database.

· Prepared comprehensive damage reports for clients and insurance companies.

· Resolved hardware, software, and network issues promptly.

· Provided technical support remotely and on-site.

· Data capturing and product cataloging using WordPress.

· Made use of generative AI for marketing content for products on the main website.

· Marketing via Facebook, WhatsApp Business, Shopify, Fiverr and Upworks.

· Use of Canva for Marketing content on other social media applications besides the website.

· Managed and organized large datasets usingCSV files with MS Excel.

· Assisted with sales activities and quote preparation on an ad hoc basis.

· Vulnerability and threat assessments on client premises.

· Document findings using photographs, metadata, and descriptions for final reports.

· Gathered verifiable intelligence from sources on the ground and online (Open-Source Intelligence).

· Compiled comprehensive risk assessments for senior management.

· Wrote and edited periodicals on physical security, cybersecurity, and AI when requested.

· Development of WordPress sites for certain Aptitude Media clients.

· WordPress web development

· Assessed information systems and individual user practices to identify vulnerabilities and ensure optimal performance.

· Developed and implemented comprehensive compliance policies aligned with POPI Act and PAIA Act regulations.

· Gathered and analyzed critical information to support legal proceedings.

· Developed long-term information security strategies to safeguard sensitive data and mitigate risks.

· Provided comprehensive training on digital information processing tools and best practices to enhance user proficiency.

· Conducted in-depth competitive intelligence research to inform strategic decision-making.

· Conducted a thorough information audit of administrative and financial branches, providing actionable recommendations for improving information systems and Information Management practices.

· Implemented a company-wide information and digital literacy program, focusing on MS 365 skills, following the identification of a knowledge gap through the information audit.

· Led a large-scale data capturing project, digitizing, and organizing periodicals and meeting minutes.

Monitoring Operations Network Centre:

· Resolve Networks that are down promptly.

· Detailed accounts of issues and repairs from field technicians.

· Monitor and report fraud if it occurs during night shifts.

· Keep clients up to date via email and phone calls about the status of their respective inquiries.

Audits and Reporting Division (Promotion)

· I was promoted within two months to the Audits and Reporting division.

· Daily revision and analysis of MNOC mails and tickets. The goal was to assess the timeliness of duties, professionality, and complaints.

· The abovementioned data needed to be displayed with pivot charts

· Service delivery to key SLA accounts, including onboarding customers.

· Daily reports to all my assigned SLA customers.