Lourens Erasmus
White River,Mpumalanga
Summary
Hardworking, friendly, and dependable hospitality professional.Committed to delivering warm, efficient, and joyful service in a family-oriented environment. Punctual, team-focused, and passionate about making every guest feel welcome and well cared for.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Recruiting Sourcer
Douglas Boraine
Pretoria
2023.02 - Current
- Sourced and identified high-quality candidates using advanced search techniques and recruitment platforms.
- Utilised LinkedIn Recruiter and other sourcing tools to identify prospective candidates, achieved quicker response times.
Senior waiter
Denver Spur Steak Ranch
Pretoria
2012.01 - 2018.12
- Delivered exceptional customer service by attentively addressing customer needs and preferences.
- Trained and mentored junior staff members to enhance team performance and service quality.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Maintained cleanliness and organisation of dining area to create a welcoming atmosphere for guests.
- Upsold menu items by providing detailed descriptions and recommendations to enhance dining experience.
Waiter
Sacramento Steak Ranch
Pretoria
2011.01 - 2011.11
- Provided exceptional customer service by attentively taking orders and addressing guest needs.
- Maintained cleanliness and organisation of dining area to enhance overall guest experience.
- Collaborated with team members to ensure smooth operation during peak service hours.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Waiter
Dros Watermeyer
Pretoria
2010.02 - 2010.08
- Coordinated dining room operations to ensure efficient table turnover and guest satisfaction.
- Maintained cleanliness and organisation of dining areas to create a welcoming environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Waiter
Denver Steak Ranch
Pretoria
2002.02 - 2009.10
- Managed multiple tables simultaneously whilst ensuring high standards of service.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Hoërskool Staatspresident C.R. Swart
1995.01 - 1999.12
Skills
- Meal recommendation
- Sales persuasion
- Complaint handling
- Customer service-oriented
- Side dish and drink upselling
- Proficient in Excel and Microsoft Word
- Decent general computer literacy
Languages
English
Fluent
Afrikaans
Fluent
Timeline
Recruiting Sourcer
Douglas Boraine
2023.02 - Current
Senior waiter
Denver Spur Steak Ranch
2012.01 - 2018.12
Waiter
Sacramento Steak Ranch
2011.01 - 2011.11
Waiter
Dros Watermeyer
2010.02 - 2010.08
Waiter
Denver Steak Ranch
2002.02 - 2009.10
Hoërskool Staatspresident C.R. Swart
1995.01 - 1999.12