LOURENS JOHANNES ERASMUS

• Responsible for Project Management of various FTTH and FTTB projects across Gauteng and Durban
• Total value ZAR 200 million
• Preparation of detailed Project Plans
• Preparation of BOQ
• Appointment and vetting of sub-contractors
• Preparation of Health and Safety site file
• Adherence to all aspects of Health and Safety Act relating to Civil Works
• Oversight of Civil works according to MTN technical specifications
• Management of contractor
• Overall site supervision
• Quality control
• Daily/Weekly/Monthly progress reports and HSE Report
• Sister company to FICOM

• Responsible for Project Management of various FTTH projects across Gauteng for MFN
• Total value ZAR 60 million
• Preparation of detailed Project Plans
• Preparation of BOQ
• Appointment and vetting of sub-contractors
• Preparation of Health and Safety site file
• Adherence to all aspects of Health and Safety Act relating to Civil Works
• Oversight of Civil works according to MTN technical specifications
• Management of contractor
• Overall site supervision
• Quality control
• Daily/Weekly/Monthly progress reports and HSE Reports

• Responsible for Project Management, FTTS MTN,
• Preparation of detailed Project Plan
• Preparation of Health and Safety site file
• Adherence to all aspects of Health and Safety Act relating to Civil Works
• Oversight of Civil works according to MTN technical specifications
• Management of contractor
• Overall site supervision
• Quality control

• Responsible for overall Project Management of FTTS/GPON sites in Gauteng
• Preparation of detailed Project Plan
• Adherence to all aspects of Health and Safety Act relating to Civil Works
• Oversight of Civil works according to MTN technical specifications
• Management of Huawei Site Supervisors and Contractor
• Overall site Management
• Quality control
• Daily/Weekly/Monthly progress reports

• Responsible for overall Project Management of FTTS Civil Installation for MTN South Africa in Bloemfontein

• Independent consultant working in the field of project management (telecommunications and related projects

· In April I joined the Africa Analysis Team and was contracted to assist in a Project for a Finance Institute in KwaZulu Natal to do an evaluation for a Managed WAN Solution Tender.

· I have just completed a USD500K Technical Fixed Asset Audit project for a Mobile Operator in Africa.

· Involved with new business development.

· During my career as a Service Manager, he has been responsible for a number of customers across the market unit in Africa. I has traveled extensively in Africa and have achieved consistent above average customer satisfaction results being one of the main KPI’s for the position.

· I have built up excellent relationships with top management of Mobile Operators, some of them up to CEO level.

· The following describes some of the KPI’s and daily tasks relating to the position of a Service Delivery Manager. The position is a globally recognized position within the Ericsson Group and I have achieved a Global Certification as Experienced Service Delivery Manager in November 2006 following an official certification process.

o Functionally responsible for and manage 10 engineers.

o Responsible for all aspects of Support Contracts signed with all customers.

o Financial and budgetary responsibility.

o Regular formal and informal meetings with customer management on senior level.

o Preparation and delivery of formal Minutes of Meetings following service review meetings.

o Preparation, delivery and presentation of service and performance reports to customer management as well as reporting to Ericsson internal management.

o Perform regular customer satisfaction surveys and presentation and feedback to customers and Ericsson management.

o Prepare and implement improvement plans were satisfaction results not satisfactory.

o Daily follow up and feedback on technical customer service requests which entails coordination with internal engineers and feedback to customers.

o Serve as a single point of contact between customer and internal management during technical emergencies and escalations.

o Responsibility for “add on” sales and new sales opportunities.

• · I was involved with and responsible for the project and implementation phase of one of the network elements of Swazi MTN cellular network.
• During and after launch phase and for a period of 2 years I was responsible for the prepaid operation in Swazi MTN. This entails the following;
• Manage all aspects of the Prepaid System with regard to administration and technical aspects.
• Managed all operational issues i.e. ordering and distribution of related stock.
• Fraud management.
• After Sales Support and Customer Services.
• Training and skills transfer to local employees.
• Line managed a team of 4 local employees.

• During my career with Mobil Oil and then Engen Petroleum I was firstly employed as a Training Coordinator for the old Transvaal area.
• Responsibilities included the coordination of all training activities for Depot Staff with regards to internal processes.
• I was then promoted to the position of Relief Depot Manager also for the old Transvaal area and was responsible for the management of Depots while the respective Managers were absent due to Annual Leave or during periods of training.
• In 1990 I joined the Engen internal audit team and was jointly responsible for the audits of all the Depots in South Africa and also conducted a number of forensic audits.